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Great job all around!
Can not say enough good things about the service department. Great team to work with.
Called for an oil change appointment and was told to just come by, no appointment necessary Was worried about a long wait but I was out of there in no time flat. Had a VW prior to my new Outback - and it alway took 3time s as long. Great service!
My check engine light and some other warning lights came on Thursday evening around 8 pm. I started freaking out because I was supposed to be in Houston the next morning by 11:00 am. So I emailed Craig (who has helped me before with regular maintenance appts) through the Subaru website, explaining what was happening to my 2014 Crosstrek, how I took it to Auto Zone and it was a legit code of something that could be major. I explained how I would need a loaner car or to have a rental person meet me at the dealership after I dropped my dog off for care. Craig emailed me back first thing at 7 am told me to bring my care in, and that he was able to secure a loaner (which was a miracle) and he would get me on the road asap. So there were a couple of things wrong with my car causing the lights and they were able to fix within a couple of days, actually they had it fixed by Monday, when he told me to expect Wednesday for parts and etc that needed to be shipped in. All worked out, everything was under warranty. The only thing was that the loaner car hadn't been washed outside, but it was clean inside and smelled like new still. I didn't give them much notice that I was needing it, and was thankful I got a loaner to begin with and didn't have to rent a car, because usually the loaner cars are booked up for several weeks based on service appts. Thanks Craig R. and the Subaru team for fixing me up and the excellent customer service.
Bought my STi back in August of 2015 and continue to come in for the regular service. Despite how busy they are I am usually checked in and have a shuttle back to work in a timely manner. Everyone is always very nice, knowledgeable, and professional.