Customer Testimonials

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Google Jun 28, 2017
 

Needed holes drilled in the front of my Outback for the front license plate as I'm a recent transplant to Texas. Called in, the staff said to bring it by, I swung by a little later in the day, and they had it done in five minutes. Great, attentive service, calm lobby/waiting area, free coffee (like, barista coffee. Good coffee!) and everyone I spoke to was absolutely lovely. Will be back whenever my car needs service! Thanks y'all!

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Google Jun 28, 2017
 

Wanted to let everyone know about the wonderful sales experience I had at Austin Subaru. I went in Saturday morning to the service department and started looking around the showroom floor, and Hadi Farasat engaged and asked if I had any questions. I actually was going to purchase a Toyota Corolla later that afternoon, but since I was able to get a fair deal on a pristine pre-owned Subaru on the lot; I ended up purchasing the vehicle from Austin Subaru. Everyone at the dealership, from Service to Sales, to the young gentleman behind the front concierge desk (sorry I don't remember his name), treated me like family and overall a very welcoming experience unlike any I have ever had at any dealership! Even though I have moved away from Austin, I will continue to make the drive to only this dealership for my vehicle needs. If you are looking for a pre-owned or new Subaru, visit Hadi at Austin Subaru! A+

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Google Jun 26, 2017
 

Confortable waiting area with free snacks and coffee bar. Barista coming soon!Pet friendly and clean.

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Google Jun 26, 2017
 

Great car-buying experience with Hadi.

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Yelp Jun 24, 2017
 

This review is about the service side, as I bought my Subaru in another state. I go for regular maintenance and recently had to go for a more significant repair (the car's been through its share of road trips, so fine). I haven't encountered any consistent problems with the quality of service, honestly, and I think they do a fine job with oil changes and the simple things. My most recent repair seems to be fine, too. I'm always wary of going somewhere for maintenance, thinking my problem has been fixed, and then having something else mysteriously, subsequently go awry... hasn't been the case here. The new location on Burnet has a cafe and you don't have to pay for drinks!!! I felt so blessed walking away with a free cappuccino. I do have some grievances, though. I really don't care what level of cheeriness the technicians have, but I'll say that it varies *a lot*... some are snarky, some are saccharine, and some are just ducky. Wait time... who knows. It varies wildly even for an oil change. The obvious recommendation is to go on a weekday when there are probably fewer customers. Also, sometimes I have had secondary requests get overlooked... my parking light covers fell off (how? Your guess is as good as mine) and I mentioned it to a service manager who said she would order new ones and let me know when they were in... never heard about them, and no technician has mentioned helping with them since. I didn't follow up because I don't really care, but dudes, help me out. Also, during my recent repair, I asked them to look at a fritzy brake light... no one mentioned it or did a damn thing about it, and I ended up replacing it myself. So, customer service can be a little spotty and disorganized. I don't want to be the squeaky wheel when it comes to small stuff I can overlook, but I would appreciate a little more attention to detail.

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Facebook Jun 24, 2017
 

AWESOME! Thank you Dylan! This was first time at Austin Subaru, new service department waiting area is just like a little cafe. Loved it!

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Yelp Jun 23, 2017
 

Really nice people, excellent customer service. I got an oil change and they didn't press me to get more work done on my car. They gave me a lot of information and work that would need to be done in the future and the prices. My service rep made sure I got a coupon that was available for my oil change. I would get service done there again for sure.

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Google Jun 23, 2017
 

Great customer service and the amenities on the continental cafe make the experience of waiting for your car as it gets serviced very pleasant!

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Google Jun 23, 2017
 
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Google Jun 22, 2017
 

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