Amber Ashy is remarkable! The environment at Austin Subaru the very relaxing environment. It is not a high pressure sales atmosphere. My experience with Amber was great. Amber Is professional, enthusiastic, and service oriented. I highly recommend Amber Ashy as your sales consultant.
They answered all of our questions, took time to explain all features. There was no pressure!
New location is awesome and Mr Sosa was great through the whole experience
My service appointment was with Jonathan Sosa; he was with me right away, walked around the car with me, listened to and addressed my concerns. My car was serviced and washed in little over an hour. I expected the wait and had a book. The lounge area is clean and comfortable, best of all - the restroom is modern and clean!! I'll be in again this week for an issue with my front passenger door and I'll get a loaner. I love my Forester - it fits me like a glove and handles the road very well. The following issue has nothing to do with my service experience: I do have a problem, which I forgot to mention to Jonathan. The Bluetooth system is simply not user friendly. The salesman I bought it from at old location spent some time with me, my husband is an IT guy and he helped me (and even he was frustrated) but I cannot figure out the darn Bluetooth. The directions in the manual aren't as easy or helpful as they should be. I've read online that I'm not the only frustrated Subaru Bluetooth user. I've had Bluetooth in my last car and used it with ease.
Austin Subaru new digs are great. More space and improved waiting area with an express lane for quick services make this a great place to take your Subaru.
This place is amazing!!! Loved all of the customer service we received and how great the new building is!!! Definitely glad to buy our vehicle here!!!
Great new location with plenty of seating and complimentary drinks and snacks. Service is always quick, friendly and professional. We've purchased three Subarus from Roger Matthews over the years. Roger always helps make what can be a stressful process go easy and smoothly. I love my Subaru!
The only thing that was not FANTASTIC about my experience was that I wasn't sure who to talk to or where to go when I arrived. Given that it's a new location and I'm a new Subaru owner, I was hoping for more direction on where to park my car, who to talk to, etc. The gentleman I spoke to seemed overwhelmed and I had to ask him where the lounge was. Everything else was great! Comfy chairs, tvs showing HGTV and soccer - awesome, and trail mix/coffee available.
EXCEPTIONAL!!! After much research I was confident buying a new Subaru Outback. I had shopped a few local dealers and Thrilled to say I decided to buy from Austin Subaru!! They were friendly, knowledgable, and went out of their way to make this an enjoyable experience!! Melissa was more helpful than I could have imagined!! I'm looking forward to meeting with Morgan to learn about all the fun things my new car can do! I LOVE my Outback & I LOVE Austin Subaru!!
This was our first new car buying experience. We used the State employee discount program, and Richard our sales person was great. We also considered a couple of the other regional dealerships, but the local nature of Austin Subaru and the proximity to our house was great. We look forward to driving our new Crosstrek.