Online Testimonials and Reviews - Austin Subaru

"As a locally owned and operated dealership and service center, we understand the importance of customer satisfaction in any business and will always make improving your experience at Austin Subaru our top priority. We are proud of the outstanding reputation for quality, value, and dependability that we share with the Subaru vehicles we sell and service, and we hope that this page displays some of the reasons why our customers continue to honor us with their business.

While we are very proud of our client relationships, we also know that there is always room for improvement. Therefore, we welcome customer feedback and encourage you to share your experiences with us through letters, phone calls, or whatever form you choose. We also actively search for online reviews and testimonials about our dealership. If you post it, we will try to find it! Whether the remarks are positive or negative, we appreciate the value of honest feedback. Our managers are committed to using your comments not only to improve our services in ways we might not have considered before, but also to enhance your personal experience by contacting and addressing individual concerns.

We at Austin Subaru are fortunate to have customers who are passionate about their automobiles and the service they receive, and we appreciate the important role you play in helping us make our business the best it can be. Thank you very much, and we look forward to hearing from you."

Click on the logos below to view and leave customer comments, recommendations, and reviews:

"We're All About Austin!"

The Hardeman Family: Will and Genny

"I want to let you know I had the best experience at your dealership. Jesse was awesome. I love my new outback and don't see me going back to Chevy. Thank you again for the best car buying experience I have ever had!!! Oh one more thing. I can't believe I am getting 19 in the city and 25 on highway. That just rocks!!!"

Jas Eba - Posted 2/19/2010 - facebook

"Love my Acadia green '99 Forester! 140,000+ miles! Great in snow!! But have to watch the rubber boot thing on front passenger axle (?) - something gets too hot and it gets a little fried..(smell of rubber burning, but quite fixable). Does not hydroplane either in heavy rains. Have left dog in car in summer with a/c on (outside air in), for a ... See Morecouple of hours...no problems with overheating etc....have had just normal wear on some parts, just keep it really maintained, i.e. oi changes etc. Found out about Subaru because of Boxer engine being in bottom which contributes to stability. Never will own any other!!"

Josephine Cmeyla Winther - Posted 2/9/2010 - facebook

"I recently purchased a lightly used 2007 STI Limited from Austin Subaru and could not be more pleased with the dealership, the deal, and the car! They did not try to play games with me, and they did everything in their power to make me feel comfortable with the deal. My salesman, Jesse York, was awesome. Very friend...ly, accommodating, and no pressure tactics. The service manager Dave Cruz was also great, and Brent Baker (the GM) too. I felt like everyone I dealt with went above and beyond what was necessary to seal the deal. It's not often I find myself taking the time to write a review, but in this case it was justified."

Andrew Aboudaoud - Posted 2/8/2010 - facebook

"subaru great cars on earth all weather and terrain"

Starks Ndiku - Posted 2/2/2010 - facebook

"Love you subaru"

Jordan Dresner - Posted 1/18/2010 - facebook

"I love my Subaru Outback Wagon------this is my 3rd Subaru"

Carol Repasky Kohar - Posted 1/7/2010 - facebook

"I just bought a 2010 Subaru Legacy and I love it! It is my first Subaru."

Lindsay Graver - Posted 1/7/2010 - facebook

"These people don't care who you are, they are genuinely nice. There was NO pressure to purchase anything, and they all seem to have a great sense of humor. After I bought a car, they made sure everything was good with follow up emails. They take their time with you no matter what.?"

Dario - Posted 12/29/2009 - Google

"The 2009 Outback in it's true element. Drove great in the 18+ inches of snow where I live in the North east!"

John Geoghan - Posted 12/22/2009 - facebook

"this is my brothers 02 wrx in its true element"

Robbie Greene - Posted 12/22/2009 - facebook

"She just ate up the snow today!"

Matt Adams - Posted 12/8/2009 - facebook

"I decided since a 2004 subaru WRX STI, is my favorite car even though i don't even own a subaru but my friend dose and i love it, it's a 1992 legacy wagon has a 2.2L and an awesome exaust sounds like a big biker gang going by but its not its more than that it's a subaru!!!! Go SUBARU"

Austin Atkinson - Posted 11/29/2009 - facebook

"05 Sooby STI, the 9th Subaru I have owned."

Wade Golden - Posted 11/24/2009 - facebook

"Hey! Just got my 2005 CGM STI less than 3 weeks ago and i am LOVING IT! next month, she'll be shy of 400! ?"

Marriem Khiev - Posted 11/24/2009 - facebook

"I love my "new" '96 SVX! These cars are so much fun!"

Scott Schinsky - Posted 11/23/2009 - facebook

"I ? my suby. 03 WRX."

Chris McHugh - Posted 11/20/2009 - facebook

"I am loving my 2006 Legacy 2.5 GT!! :)"

Chris Leonard - Posted 11/17/2009 - facebook

"love my 97 legacy 2.5 relatives call it the silver bullet"

Tlyre Lncae - Posted 11/16/2009 - facebook

"I own an Impreza 2.5 and love it so much. me and my friends have a crew in our area just for subaru"

Valana Demmons - Posted 11/16/2009 - facebook

"i just bought an impreza last sat... LOVE IT"

Sasha Obukhovskaya - Posted 11/15/2009 - facebook

"I LOVE MY IMPREZA!!!! When I turn it on, it retruns the favor!!!"

Mark Mastropietro - Posted 11/14/2009 - facebook

"Subi (2001 forester) was my first NEW car...My soon to be X said "a 4 cylander- you'll be sorry" and let me tell you- she has never let me down. I'm out in every snow storm and I live by the ski slopes....I had the tow package put on and I haul.....forget about camping gear and bikes.....195K miles later, she is still..."

Barbara J Worden - Posted 11/12/2009 - facebook

"love my 2000 legacy 2.5 turbo 5speed call her subie sally (:"

Brett J Wieneke - Posted 11/11/2009 - facebook

"I call my subaru Candace and often--my supercar!! : )"

Bree Luva Schmit - Posted 11/11/2009 - facebook

"i love my subie"

Wesley White - Posted 11/10/2009 - facebook

"We love our new Outback! Drove it 4038 miles on a roundabout trip from Austin to Yellowstone and got an average of 27 MPG!"

Nancy Nemecek Dennis - Posted 9/30/2009 - facebook

"I love subaru"

Kyle George - Posted 9/23/2009 - facebook

"the roads in Austin, Tx are meant for the Subaru...."

Andrea Curry - Posted 9/18/2009 - facebook

"I OWN A 1997 IMPREZA. I LOVE THAT CAR AND WILL OWN A NEW ONE!"

Jody Miller Milsap - Posted 9/12/2009 - facebook

"Happy customer as well. (Salesperson Joel McColl)."

Dan Germain - Posted 9/10/2009 - Facebook

"Satisfied customer here, Joel made my purchase experience very pleasant! (Salesperson Joel McColl)."

Bill DeLong - Posted 9/10/2009 - Facebook

"Just bought a used Jeep Wrangler from David. David was friendly and totally put me at ease, a feeling I rarely get from a car salesman. he even remembered me two weeks later when I came back for my plates. I was very happy with my experience."

Blake R. - Posted 8/27/2009 - Yelp

"8/10/09: The general manager Lance has contacted me to let me know that things are different over at Austin Subaru. I really appreciated the call and felt like I was being too harsh and holding a grudge too long. I am upgrading their review to three stars and will definitely go see them when I am in the market for a new car again.

6/22/09: I love those new Subaru commercials where the guy is talking soo slow and discussing how great the Subaru company is about being eco-friendly. That would be nice if the service at Austin Subaru wasn't soo bad. I used to own a 2001 Forester but I decided to get rid of it because of this service department. They yelled at me when my car overheated on a Saturday and I limped it over to the dealer. I was assured by the sales crew that it was OK to leave it. It turned out to be a blown head gasket and I was forced to take it to another shop. Even after that fiasco I gave them other chances to redeem themselves. Each time I brought my car in they would swear that they had never seen the issue before in a Subaru before. They would always imply I was driving the car wrong or had the wrong tires or I was crazy. I loved the Forrester and how it drove but after repeated trips to the dealer for service and not being able to find a good mechanic to work on it, I decided to buy a Saturn instead. "

Nate H. - Posted 6/22/09, Updated 8/10/2009 - Yelp

"Since my review of Austin Subaru, the general manager has taken the time to resolve the issues with the A/C on the used car we purchased. He was more than helpful in getting us taken care of. The service department ordered our parts and had our A/C fixed in no time. I would like to say thank you to Austin Subaru for taking care of us. I would recommend them based on the service I received for their manager and service department."

dean - Posted 7/2/2009 - Google

"So, I just bought my first car. I had no idea what i was looking for. I went to a few dealerships ( which i'm not too much of a fan of because i dont really like sales people and how they come off) but my experience at Austin Subaru was amazing. Thanks to Joel McColl - He was amazing!!! He knew a lot about the vehicles and his personality is very friendly. He explained to me the design of all the Subaru's and the current ratings and past ratings that the cars have had. What i really enjoyed about him was that he wasn't like the typical " salesman"; he was very straight and honest with me, he wasn't just trying to " sell me a car" he was trying to find one that i would like and that would fit my personality. I ended up buying a 2004 Subaru Forester 2.5 xt and i LOVE it. Joel is a great guy, he is extremely helpful, honest, funny, outgoing, and smart. I recommend him to anyone that is looking to buy a car, any car ( i would definitely start with Austin Subaru). "

Rachel S. - Posted 5/21/2009 - Yelp

"I bought my 2007 Subaru Forester XT from Roger Matthews at Austin Subaru after my 1998 Subaru Forester was diagnosed as needing more in repairs than it was actually worth. Roger was pleasant and knoweldgeable, not at all pushy, and helped coordinate the sale with my husband who was still in New Orleans (so a little extra paperwork). Helped us get a great rate on a 2-year note, and the whole process was as painless as car buying can be. Since that time, I've taken the new Forester in for its regularly scheduled checkups five or six times. Every time, James and David (the service department gurus) have gone the extra mile, checking and double-checking items for me, looking up service specials for me, never recommending anything that doesn't need to be done, and providing the best customer service I think I've ever seen at a dealership. I hear them doing the same for other customers; assessing what on a big service job needed to be done immediately, what could wait but not too long, and what could be put off for a while. I love the appointment system, which means I'm always in and out in an hour or less. And the guys are just genuinely friendly and there to help you keep your car running on down the road. So kudos to James and David, and seriously, five stars for an excellent buying and ownership experience. (And if Subaru could just get a hybrid together by the time I need another Forester, which should be about 2016 or so, that would be great too.)"

Kim U. - Posted 5/17/2009 - Yelp

"I brought my car in for an oil change this morning, and received a complimentary car wash. Unfortunately, the car came back with horrible swirl marks. I pointed this out to the service manager (David Cruz), and he immediately offered to detail it for me. He took care of having the swirl marks buffed out and offered me a free loaner to get to work, then delivered my car to me when it was done. It came out *beautiful*. So, a ding for putting the swirl marks on in the first place, but a HUGE thank-you for making it right without even giving me a chance to argue about it!"

Chris B. - Posted 4/7/2009 - Yelp

"7/14/2009: I am still very happy with this dealership, customer service follow up is superb! I also love the Forester.. After owning 2 Honda CR-V's what a ride!!!! Love the boxer engine

6/11/2008: Just bought a new 2009 Subaru Forester so far pretty good. I got a fair trade for my 03 CRV within Kelly Blue Book but about 1k less than Scion offered. But I ended up with a better car ( so far ) than the Scion XB i was looking at. At a fair price. Jesse York sales is nice to deal with, but always negotiate, Will post follow ups on service etc. Follow up still very happy with the car and the dealership the new building is great!"

Sam S. - Posted 6/11/2008, Updated 7/14/2009 - Yelp

"I have had 3 Subaru's since living in Austin, and since there is serious DEARTH of Junk Yards in this city, especially with Subaru's I have had to buy parts from these guys on occasion. I usually find what I need online, but that doesn't always work out either. The parts guys are great and knowledgable, and helpful. I have had no trouble with them finding a part or getting it to me when they say they would. I expect it to take longer than an autozone and to cost 8 times as much (it's a dealer folks, no surprise here). I did have them quote the cost of a rear main seal (outside my tool range) and it was close to $1000. I found a place in Buda that did it for less than $400 and he did it in ONE DAY. (Moonlight Automotive)"

Kenn N. - Posted 4/22/2008 - Yelp

"Austin Subaru has doing the maintenance on my wife's 97 Impreza for almost 10 years with no complaints. Service has been professional and reasonably priced. I recently purchased an 08 Forester and had no issues with the price, financing and follow-up. No gimmicks, extra charges or extra stuff on car I didn't want. Everything delivered as promised. The recommended window tinting looks great and hitch install was actually done early. Not your typical experience, first time I enjoyed buying a car. "

forester664 - Posted 3/12/2008 - AutoSpies

"My wife and I visited the dealer to test drive a Forrester and bought one the same day. The dealer had an excellent inventory, knowledgeable sales and technical staff. Very low key and pleasant to deal with. Have been using service department for many years, A++. Very happy with my Forrester and Austin Subaru."

John - Posted 3/1/2008 - Yahoo

"If you are on the market for any type of Subaru, head on out to Austin Subaru and ask for JESSE. He is very knowledgeable and not pushy but not a morose take it or leave it salesman either. He knows that people seek out Subbies yet he doesn't come off as overbearing and cocky. He is also NOT a backseat driver as some salesmen tend to bark off directions while test driving a vehicle. And yes, he drives a Subbie. Although we have decided against buying one for the meantime, he has impressed us enough to shamelessly endorse him."

faub - Posted 10/27/2007 - Edmunds

"I bought a Forester a few months ago from Austin Subaru. They answered my many questions that I had for them and were suprised that I had done a ton of research on cars. They were pleasant to deal with as far as dealerships go. They gave me great financing and I love my Forester, it gets better gas mileage than my old car. When they come out with a hybrid in a few years, I will probably trade up to one of those. Great customer service!"

jana n. - Posted 8/8/2007 - Yelp

"In my old city, where it seemed to snow non-stop for 4 months (reason 165 that I moved to Austin), it seemed that having a car that could handle the conditions was needed. Subaru's offer AWD in all of their cars, so you can be safe on the road, without having to drive a SUV with 4WD (I recycle and don't drive an SUV.......I know, tree hugger, right?). It almost seemed like there was a Subaru dealer on every street corner, and you knew at least 4 people who drove one. Here in Austin it isn't the same story.... there are only two dealers to service the entire Austin area. The third closest dealer is in San Antonio! So when my sunroof started leaking on my passengers I thought I should have it looked into. I considered keeping it the way it was..... it was kind of like having an injector seat from the movies.... but since I couldn't control it, and my boss didn't seem all too happy about showing up to the meeting looking like he had pissed his pants, I thought I should FINALLY get it fixed. Much like you are probably saying "When is he FINALLY going to get to the review"? Well, Austin Subaru, being the only choice of Subaru dealers (and since no other mechanic would fix a sun roof) was my logical choice. First, I had to make an appointment to get my car fixed, a week after I originally called..... What is this? The doctors office? Second, I took the car in there at my appointment, and they informed me that they would clean out my sun roof gutter (I acted like I totally knew what they were talking about, although I had no idea sunroofs had such things), and they were going to lube up my sunroof track. Ok, so far so good.... then I asked the big question "How Much"? This is always the dreaded question in an auto body shop.... the mechanic replied "$230, but it might not fix it" $230 dollars for what? To lube up my track (that sounds dirty!) and to clean out my gutter (not as dirty, but still.....)? No thanks! If I am giving a place $230 dollars I would at least like them to install a part, or put the car up on that car lifting thingy....... 230 dollars worth of labor? Blow some air down my sunroof track? Wow. But, thanks for telling me exactly what you were going to do! That information will be nice when looking for someone who doesn't charge 230 dollars for labor. Austin Subaru..... rip off on labor, and too busy to service that many Subaru's. They do get some credit for trying to get more Subaru's on the road in Austin.

Cody R. - Posted 4/4/2007 - Yelp

" Cody, Thank you for your feedback and online review for our store. I apologize for not explaining fully what the repair involved. First, to accurately summarize the repair estimate: It is necessary to remove the headliner and all inside trim panels in order to access all of the drain hoses. Then we have to remove the drain hoses to clean out all channels and trim hoses. Next, we reinstall all aforementioned pieces and perform a water test to ensure there are no leaks. If this is still an issue with your Subaru vehicle, I would like the opportunity to make this repair at no charge to you. Please let me know if I can be of service. Thank you for your time. "

Response - Dave Cruz - Service Manager

"If you would like your review posted on our website please contact Timothy Shook. Please click on the "Contact Us" page from the "About Us" drop down menu."

Timothy Shook - Internet Sales Director - CAG Austin