Online Testimonials and Reviews - Austin Subaru

" While we are very proud of our client relationships, we also know that there is always room for improvement. Therefore, we welcome customer feedback and encourage you to share your experiences with us through letters, phone calls, or whatever form you choose. We also actively search for online reviews and testimonials about our dealership. If you post it, we will try to find it! Whether the remarks are positive or negative, we appreciate the value of honest feedback. Our managers are committed to using your comments not only to improve our services in ways we might not have considered before, but also to enhance your personal experience by contacting and addressing individual concerns.

We at Austin Subaru are fortunate to have customers who are passionate about their automobiles and the service they receive, and we appreciate the important role you play in helping us make our business the best it can be. Thank you very much, and we look forward to hearing from you. We have posted the 10 most recent online reviews below."

"We're All About Austin!"

The Hardeman Family: Will and Genny

"So, I've been to Austin Subaru twice for service. The first time was for the dreaded 60k mile service that costs an arm and a leg. I complained about a whining noise also and had a recall taken care of. This service went fine, but they couldn't find the whine. I had some warranty work done previously at the dealership called Gilman Subaru in South Austin and had horrible experiences and the broke more things than they fixed and had my car for a radio faceplate repair that I had an appt for for 7 days. Anyway, i just went to Austin Subaru because we had a CV boot crack and grease spewing everywhere. I made the appt the day before and dropped it off that evening. I mentioned the whining noise again as well. I authorized the work and they took care of it. I got a call that next day about noon saying the car was ready and they fixed both issues and changed my oil. I told Sal that Gilman couldn't find the whine and asked if they'd even noted it in the global system that I had them look at it and they hadn't. I said 'that figures'. So, I got the price from Sal and said I'd be there to pick it up. $381. On my way there Sal called me and said he talked to his manager about the whining noise and in a good faith gesture they would waive the cost of fixing the whining noise dropping the price by almost $80. This was without me even asking. Anyway. They've recruited a customer who generally shy's away from the dealerships for service. Bottom line, Great Service, on time and not as expensive as you would think. Thanks! "

Scott T. - Posted 8/11/2010 - Yelp

"So about a year ago my husband and I decided to finally replace my Mustang and go car shopping. Although he drove an STI and insisted that I would love the new look of the WRX, I (like the delightfully stubborn person I am) insisted that I wanted a "sports car". My husband just smiled and took me around town to check our the new Mustangs, Camaros, and Challengers. Not only did we visit car lots that were overpriced (new Camaros were going for $10,000 OVER sticker) and out of stock, but we met either insanely pushy or blasé sales reps that made me want to run the other direction. This really discouraged me and even had me considering Carmax (at least there we don't have to play the bargain game). But by then my husband decided to step in and insisted we go to the Subaru dealership. We drove through the lot and my eyes immediately widened. I looked at the new Forresters and Outbacks and thought, "When did Subaru's SUV's get cool?" We got out and looked at some Imprezas and then went to the other side of their lot, which is where they keep their nicer and more upgraded cars, to see what they had. It was like a scene from a movie. We turn the corner and a ray of light is shining down on this beautiful fully-loaded pearl WRX. We go over and look at it and marvel in it's beauty. Even my husband is drooling a bit. At this point, we knew what our price was and we knew this was a bit above it. But we decide to tease ourselves and go inside to ask for a test drive. This is where we met our sales guy, Jesse, who tells us to take it for a spin and come back and let him know what we think. At this point, Jesse has a glint in his eye because he knows all it will take is one spin in this car and we are sold. So we take it out and run it around like crazy. We are both amazed at how fast and smooth the car rides and how beautifully it shifts gears. But inside I'm secretly dying because I know I'm in love and have a hard time changing my mind once it's made up. Ok ok so I've set this story up way too much. To make a long story short, we get back and find that this WRX had been a model car that the manager had driven around some so they were able to knock off a huge chunk (about as much as you would devalue the car just by driving it off the lot) and we were able to afford it. Our sales guy Jesse was so awesome and patient with us, even after my husband tried to haggle the price down even more ;-) After finding out my husband had an STI Jesse went in the back and got us some cool WRX keychains and shirts. I just couldn't have been happier with the service we got that day. Now I go back every couple of months for my free oil change and car washes and I always take a few minutes to go talk to Jesse. He always asks about my car and answers any questions I have. He really goes above and beyond what is expected from "a typical car salesman." But besides him, the auto-shop guys are always really cool and honest with you about what is needed. I would even compliment Austin Subaru's receptionists because they are on top of it no matter what you are calling about. So I may have thought that I wanted another Mustang or Camaro, but when it comes down to it I got such a cooler (and sooooooo much faster) car and have something that is incredibly safe. My husband is already talking about replacing his STI with the new one and I can't wait! But my WRX is truly my dream car and I am now a Subaru girl forever. "

Lulu G.- posted 7/27/2010- Yelp

"I bought my Outback from here 5 years ago and that was a great experience. Absolutely love my car so when it broke down, that's where I had it towed. Everyone, and I do mean everyone.... from the mechanic (Billy, the Subaru Whisperer), James/Shannon the service schedulers, and David, the service mgr. were outstanding. They all communicated clearly and honestly as to what was needed, how much it would cost and how long it would take. I was given a brand new Forester for a loaner until my baby was ready. And the best part.... the final invoice was lower than estimated! "

Linda K. - Posted 7/26/2010 - Yelp

"I usually avoid all dealerships like the plague, especially if I'm buying a car. However, turned out the exact Lexus hardtop convertible I was looking for popped up on eBay, and, guess what? It was at Austin Subaru. I called up and spoke to one of the salespeople, David, learned the car was still there, and went to take a look. When they brought the 6 year old/70k mile car around, I was stunned at the beautiful condition... I mean, everything had been cleaned and polished... floor mats had been taken out for cleaning and then covered in protective plastic, tires like new and all shiny, engine compartment just as perfect as the day it left the factory. Honestly, I could have driven this car right down to a local car show and won first place in class.. it was that clean and perfect!.. David didn't subject me to the old bait and switch sales routine.... no "let's take that offer to the manager" tricks. We discussed price and came pretty close to a deal, but I wanted to think it over. Next day (a Sunday) , I called up David, we came to an agreeable price over the phone, and he faxed me a form for a small credit card deposit to seal the deal. Later that day, we went and picked up the car, and David said a personal check would be fine for full payment (banks closed on Sunday). I was pleasantly surprised to see that the car had been serviced (oil change, etc), and a few rain spots had been waxed out in preparation for my pickup. The final nice surprise was when they filled the car with gas, no charge. And, the dealership charged a mere $100 total fee for all the paperwork and registration (plus actual DMV fees of course), a nice change from many of the rip-off dealers who try to make their profit on extra paperwork fees. I doubt I'll ever have a yen to own a Subaru, but if I did, no doubt this is the place I'd come to. Thanks David!"

Phil A. - Posted 7/11/2010 - Yelp

"I was at the show floor and Roger attended me. He is very knowledgeable and not pushy at all. 4 stars for the great on-site service. We could not decide on Outback or Forester and he suggested we take the car and test drive it again. What is bad is that he does not reply to my email requesting for clarification. 1 star for that. I ended up going to (city omitted) and received far superior services there. (dealer name ommitted) Subaru hides nothing from me. They tell me everything I need and wishes to know. Overall experience at Austin Subaru is good but I preferred (city name omitted).

Des C. - Posted 3/16/2010 - Yelp

"Des, I am so glad when you came into our dealership you had a good experience with Roger. But it saddens me that you felt that we didn't follow up with you after you left. We take pride in our customer service and it isn't common for us to miss an e-mail, they do however sometimes go into the junk or spam folders. I hope you are enjoying your new Subaru and ask for you to give us another chance. We have an award winning service department that will take good care of your car when it is ready to have its first check-up. Thank you for your consideration. "

Suzette Burrow - Public Relations

"I want to let you know I had the best experience at your dealership. Jesse was awesome. I love my new outback and don't see me going back to Chevy. Thank you again for the best car buying experience I have ever had!!! Oh one more thing. I can't believe I am getting 19 in the city and 25 on highway. That just rocks!!!"

Jas Eba - Posted 2/19/2010 - facebook

"Love my Acadia green '99 Forester! 140,000+ miles! Great in snow!! But have to watch the rubber boot thing on front passenger axle (?) - something gets too hot and it gets a little fried..(smell of rubber burning, but quite fixable). Does not hydroplane either in heavy rains. Have left dog in car in summer with a/c on (outside air in), for a ... See Morecouple of hours...no problems with overheating etc....have had just normal wear on some parts, just keep it really maintained, i.e. oi changes etc. Found out about Subaru because of Boxer engine being in bottom which contributes to stability. Never will own any other!!"

Josephine Cmeyla Winther - Posted 2/9/2010 - facebook

"I recently purchased a lightly used 2007 STI Limited from Austin Subaru and could not be more pleased with the dealership, the deal, and the car! They did not try to play games with me, and they did everything in their power to make me feel comfortable with the deal. My salesman, Jesse York, was awesome. Very friend...ly, accommodating, and no pressure tactics. The service manager Dave Cruz was also great, and Brent Baker (the GM) too. I felt like everyone I dealt with went above and beyond what was necessary to seal the deal. It's not often I find myself taking the time to write a review, but in this case it was justified."

Andrew Aboudaoud - Posted 2/8/2010 - facebook

"These people don't care who you are, they are genuinely nice. There was NO pressure to purchase anything, and they all seem to have a great sense of humor. After I bought a car, they made sure everything was good with follow up emails. They take their time with you no matter what.?"

Dario - Posted 12/29/2009 - Google

"i just bought an impreza last sat... LOVE IT"

Sasha Obukhovskaya - Posted 11/15/2009 - facebook

"We love our new Outback! Drove it 4038 miles on a roundabout trip from Austin to Yellowstone and got an average of 27 MPG!"

Nancy Nemecek Dennis - Posted 9/30/2009 - facebook

"Happy customer as well. (Salesperson Joel McColl)."

Dan Germain - Posted 9/10/2009 - Facebook

"Satisfied customer here, Joel made my purchase experience very pleasant! (Salesperson Joel McColl)."

Bill DeLong - Posted 9/10/2009 - Facebook

"Just bought a used Jeep Wrangler from David. David was friendly and totally put me at ease, a feeling I rarely get from a car salesman. he even remembered me two weeks later when I came back for my plates. I was very happy with my experience."

Blake R. - Posted 8/27/2009 - Yelp

"If you would like your review posted on our website please contact Timothy Shook. Please mouse over on the "About Us" menu and click on "Contact Austin Subaru" from drop down menu."

Timothy Shook - Corporate Internet Sales Director - CAG Austin