Customer Testimonials
Everything's great at Austin Subaru how they treat me very friendly and I don't have to wait to long an appointment for service my car everything is very good 👍
Always a great experience.
Nice and clean, everyone so helpful and service was thorough. I was comfortable waiting . Great experience I didn't expect.
I had a really great experience buying a Legacy at this location. Diana and Jeremy were both very proactive and efficient, and we were in and out with a new vehicle in just a couple of hours. Friendly, communicative, great service!
Since we bought our Outback in 2019, we've had all our maintenance and repairs done here and I have nothing but praise for the service department. Our service advisers have been consistently professional and competent, and I look forward to having a chance to get some work done while I wait in the cafe. Whether by appointment or express service, they are always respectful of my time and provide reasonable and accurate wait times. They have the resources to go above and beyond and offer car wash vouchers and free Lyft rides. I especially love the vehicle video tour they ...
Traded in our Outback for a mini-van they had on the lot (lots of grandkids). Jason, Misty and Lucas were great to work with and addressed all our concerns. Great facility and people, highty recommended!
Spencer was the friggin’ best! Highly recommend!
This is my first time to buy a car. Their service is so great. Sales Jade and Mark are professional and patient. Jade is so nice that sge send me through a lot of vechiles until I find the ideal one. And much thanks to Mark. He is so patient to give me guides into every details of all the features of the new car. The 2023 outback is very cool.
I had a fantastic experience with Austin Subaru. I pre-ordered my car through them and everything went smoothly. Really enjoyed working with Clayton, as well as all the people I encountered on the team!
Love Subaru Austin. They’re detailed but no-nonsense, friendly and accommodating with regards to repairs/maintenance. Sales rep was stellar too.
In and out, good coffee, polite employees, enjoyed visiting with the guests, Spencer explained the ins and outs of getting a new battery from the dealership
The team at Austin Subaru gets top marks for their professionalism, knowledgeability, and friendliness. Usually I dread dealing with car stuff, but they make it bearable. Shout out to Joseph M. in particular who is hugely helpful and always courteous.
Exceptional service. Fit me in when I had an issue with my brakes. Efficient and professional service. This is why I will always own a subaru... Exceptional service doesn't end once the sale is done...
Excellent experience buying my new car with Danny Sosa. I had previously visited Georgetown Subaru and stopped receiving communications from them. I am so glad I came to Austin Subaru, the customer service and ease of buying was outstanding. No problems at all.
Perfect experience! Love suburu.
Always can squeeze me into their schedule, the free coffee shop is amazing, they can lyft you home and back if needed. Just all around a good crew. I love their inspection video they send you, you can look at all the inspection points under your car and hear the technician tell you about it.
Purchased our 2022 WRX from Austin Subaru and so far the entire experience has been exceptional! We just brought the car in for its first service and a small warranty item. The service staff was very professional and courteous. The car was ready on time and as promised. Great dealership to work with
Christian Perez is the best service advisor in the history of service advisors. Thank you to Christian and the team at Austin Subaru for keeping my car running smoothly and safely! Also ... the lobby is a fun place to work and drink coffee while you wait.
Talked to multiple people at Subaru, and all were friendly & knowledgeable and efficient. The car is great.
Thank you for the great service and maintenance. I was pleased with the result. Christian Perez helped me with everything.
Great care taken to explain work on the recall and the time that it would take. Nice clean waiting area with coffee and snacks.
I feel very safe again to invest my Bitcoin because I've found a Platform that i can trust for the first time in a while. Severally lost my funds on fake trading platforms, I must recommend Mrs TAISHA CARSON the best Account manager. Petra Louis is truly one of a kind and will go above and beyond for her clients.. I made a profit of $32,200 with an investment of $3,500. She was also extremely helpful in coordinating the withdrawal process. You can reach Email: [email protected] WhatsApp :+1(910)502-3651
Excellent service every time. Thank you Joseph Martinez!
Excellent personalized service. Nice clean waiting area. Coffee and snacks top it all off perfectly.
The technicians are careful and methodical.
I went in to buy a used outback, and my salesman Ethan was so helpful! His customer service was excellent and even though the internet went down he made sure he did everything so I could leave with my new car the same day I walked in! Easily the best car buying experience I've had.
This dealership is one of the best af far as customer service and friendliest.
Great service! My advisor Adriana O provided great communication and did all she could to help me with recommended services and warranty repairs. Adriana was professional, knowledgeable and very helpful . I am now a loyal customer and will get all my repairs done at Austin Subaru. Thank again Adriana!
Great service! My advisor Susan provided great communication and did all she could to help with an unexpected major repair. Really helpful in what could have been a very stressful situation.
Excellent team! Our service advisor, Spencer Bassett is very helpful and kept us well informed.
Once again and amazing job done over at Subaru Austin~!
Just purchased a new 2022 Ascent for my family. Austin Subaru's sales and service were outstanding. Great lounge/cafe area and they are dog friendly 🙂
Joseph Mendoza was very helpful in getting a new radio/entertainment unit and helping me set up the phone connection once it was installed. Thanks!!
My first Subaru was a Tribeca…loved it. I now drive a Forester and could not be happier…safety, economy, comfort. Austin Subaru has been wonderful. John Palmieri handled the sale, and he was knowledgeable, thorough, and truly acting in my best interest. The price was right. Gabriel Muniz is my service advisor. The process was efficient and well thought out. The waiting area is well planned and comfortable. My SUV was ready on time, and done right! Every courtesy was extended. And the cool narrated video of my vehicle’s inspection process was fun to watch. Highly recommended!
Everyone there is very nice, helpful and professional. Susan, Jacob and Jack have helped me most recently and were awesome 🙂
Danny Sosa in sales was very knowledgeable and supportive. He helped me a lot from the start.
Excellent customer service area with quite zone. Always treat the customers with at most care.
The Ascent has just over 1K miles on it now, and it is truly wonderful. I’m finding things i didn’t even realize I needed.! Every day is a pleasure; it drives wonderfully, and has alarms for many things I will probably appreciate in the future. Driving much safer now! To John, my salesman, and ALL the people involved: thanks so much! The entire team has been superb. They are very friendly, and that counts a lot in my book. A SIX out of five stars!
Staff is always friendly, the space is comfortable and clean, and the coffee is yummy, barista-made, and free.
Rachel Villarreal was very courteous and professional. I am very happy with the services on my car and look forward to having my Subaru Outback taken care of by Austin Subaru going forward.
polite, helpful. thorough.
Friendly, knowledgeable service people.
Very nice customer service. Enjoyed the free coffees and snacks. Nice clean lounge area with TVs to make the time go by fast.
I appreciated the level of service provided. The Lyft feature made it possible for me to get the maintenance needed without missing work or having to rent a car. The personal assistant and text messages were super helpful!
Austin Subaru made purchasing my 6th Subaru the fastest and most efficient process that I ever been through. Mark and Jade worked very well together and helped us get into our car in just a few short hours. We live in Schertz, TX and will make the drive to Austin Subaru for all our Cars and Maintenance. Thank you Mark, Jade and Austin from Finance for all your great help.
Comfortable, Spencer is fantastic, convenience waiting area is excellent.
Friendly, courteous and thorough, kept me informed every step of the way. They prepared me for my next visit, laying out next need and cost.
Review So... I received an e-mail from Honda saying that my lease was up on my 2020 Honda Civic Si Coupe and wouldn't you know it? They would make it sooo easy to get me into another Civic Si lease, just head down to my local Honda dealer and they would be oh so happy to assist me. Well, there I go, down to my local Honda dealership and spoke with someone. “Oh, you’re looking for an Si? Yeah, we have a $7,000 markup. And that’s IF we get one, because you know, there are no cars anywhere, yada, ...
Review So... I received an e-mail from Honda saying that my lease was up on my 2020 Honda Civic Si Coupe and wouldn't you know it? They would make it sooo easy to get me into another Civic Si lease, just head down to my local Honda dealer and they would be oh so happy to assist me. Well, there I go, down to my local Honda dealership and spoke with someone. “Oh, you’re looking for an Si? Yeah, we have a $7,000 markup. And that’s IF we get one, because you know, there are no cars anywhere, yada, ...
Kevin Mandujano was AMAZING! He kept in contact with me the entire time and was just overall outstanding! Thank you so much! Oh, and the free Starbucks and Lyfts home and back to the dealership, TOP NOTCH! You won’t find a better service center, I promise! I met the owner a while back at a charity event and he was such a nice guy as well. You can tell that he runs his business well! Everyone is friendly and caring from sales to service to parts! Y’all are all rockstars! Thank you so much!
My service rep, Jacob Mathews was amazing. He kept me well informed and provided me with updates.
There was some initial confusion regarding what services my car needed. But the service department corrected the confusion and went out of their way make the experience really great!
Just purchased my new Outback and absolutely love it. Huge shout-out to Kori and Tony! So helpful and accommodating! Everyone I met was so kind and the coffee bar is amazing. Best car buying experience ever.
Everyone is very helpful and informative and explains what is going on and what to expect
Always a good experience at this dealership
The coffee (+ snacks) bar and outdoor barking pad area made my long oil time change a delight. Great place to get some work done on my laptop.
Easy once my appointment was set. Austin Subaru is jamming busy! Nice to connect with Spencer he made the process much easier. One part needed to be ordered so I’ll have to return, it’s easy to wait inside their coffee bar & fully stocked customer lobby.
I just showed up with a nail in my tire. They were very kind and listened to my story. It took some time but I wanted them to check all my tires well. I enjoyed sitting outside and drinking coffee from the cafeteria, All went well. Kevin was very nice.
Susan was timely, friendly, informative and made for a wonderful customer experience.
It’s really nice here, good service. It’s just as expensive as you’d expect and they’re not knowledgeable about insurance coverage.
Very helpfull and friendly.
There was excellence over the whole experience. They fixed my car in an extremely timely fashion and even found a couple of things unrelated to my issue that would have caused trouble down the road. To have it all done at once was a gift. The communication was timely, and the Lyft ride and complimentary coffee shop took things to an entirely different level. My latte was delicious. The seating areas available- both indoor and outdoor were clean and spacious and comfortable. I love this dealership. Jacob and the team were a pleasure to deal with. I don't live ...
Everyone was courteous and professional, very nice guest lounge with amenities. Overall a great experience.
Very professional staff. Comfortable customer's zone. Very satisfied.
Much faster turn-around than in the past. The reservation actually worked this time. Happy
No negatives to report. Good turnaround. Very likely to return for future service when needed.
The Hardeman Subaru Dealership in Austin is by far the best car dealership we have ever experienced. They put the customers time and comfort first and go well above and beyond to accommodate the customer. We will not miss an opportunity to recommend a CAG Group Dealership to family and friends.
Best service, amazing waiting area with great coffee!!
The keep me informed of the work and am treated with respect. They do not try any upcharge trickery.
My experience overall has always been good. I love the indoors and outdoors waiting areas as well as the cafe. The team service team allowed a car to rev their engine several times as they laughed and cheered them on spewing exhaust everywhere which I didn’t appreciate. Other than this last visit the actual service was fine.
The Service Dept always gets the job done!
Jade B. Helped me in my search for a used Subaru and was extremely friendly, informative and the exact type of person I needed at this point in my car search journey. Hopefully I’ll be back to complete a purchase with her.
Quality service and diligent friendly staff all the way from check-in to check-out
Fantastic service. Fair pricing. Amenities to keep you busy and Lyft services if you don't want to wait. It's busy - as all dealership service centers are - but they finished our repairs quicker than expected and gave nice, thorough visual inspections for us to review.
Kevin did an awesome 10 in the Service Department at Austin Subaru! No words can express our gratitude!!
They have the best people, best service, best waiting area! It’s a pleasure to go there.
Christian Perez got me taken care of. Top tier service. 15/10. Oh also they have a free espresso bar. Amazing
Reasonably quick service, efficient Express service, knowledgeable service managers and a wonderful refreshment bar with comfortable waiting area.
Express service was quick, efficient and even addressed my non-routine battery concerns. Love the outdoor and indoor customer waiting areas with snacks and cappuccinos.
These guys are truly worthy of 5 stars. I have been beyond happy and grateful for the men and women in the service department at Austin Subaru. They always go above and beyond to make sure I'm happy and feeling safe in my 2021 subaru crosstrek. Thanks guys, can't wait for my next service!
fast,, comfortable, thank you