Customer Testimonials
I had a really awesome experience at Austin Subaru. My hats off to the salesperson, Kori Smith, and the financing guy, Jeremy Mardy. They were both exceptional in their roles. I'll definitely refer anyone I know looking for a vehicle to this place.
Absolutely best dealership I've ever visited! Adam and Miguel in the service department went above and beyond the call of duty to help bring my Subaru BRZ engine back to life for an unbeatable cost! Highly recommend to come to Austin Subaru!
I had an amazing time working with Christian Page at Austin Subaru. I had been to numerous dealerships to look at cars, and he was by far the most thorough, transparent, and patient as I went through this process. He took time to describe various models/trims of cars, explained the in's and out's of the car I was interested in, and acted on all of the concerns I had before purchasing. I would definitely recommend him for anybody looking to buy a Subaru!
Service advisor was excellent, kept us in the loop; we got a video walk-through of our multi-point inspection; no loaners available so we were able to use Lyft services on Austin Subaru (very convenient); they have a nice coffee bar inside while you wait with snacks and friendly baristas; this was one of the best experiences I've had at a service department from a dealership. We will be back!
Great customer service. Highly recommend Tony if your looking for any new or used car.
I originally started my shopping ventures at the Subaru austin before finishing my purchase down the street at First Texas Honda. I was able to get connected to John Martinez and told him clearly my wants and needs for my car. John from the beginning to the end of the sales experience was an excellent communicator and just genuine person. He personally brought me to First Texas Honda down the street since the options at Subaru weren’t aligning properly with my needs, and I was cared for tremendously. He stopped at nothing to find the best options for me, ...
Every time I come here they are so nice and helpful. They have covered many things under my warranty over the years at no cost to me at all. They paid for my lyfts to and from the service shop and their free cafe is really nice.
Such excellent service with lots of great waiting around perks.
My wife and I recently purchased a Subaru Crosstrek from Austin Subaru and I would be remiss if I didn't mention the professionalism and caring attitude of not only the dealership, but certain individuals. It started with the receptionist and it continued from that point on. We were then greeted by Product Specialist, Fouad Kassem who rode with us on our test drive and we immediately loved the vehicle. Then we were met with Credit Specialist Daniel Elalouf, who helped us with the paperwork and financing. The following week we went back to the dealership where Specialist Delivery Devin ...
Carolyn at Subaru took very good care of vehicle problem I was very pleased 👍😊
Best waiting area for car maintenance ever. 10/10 would gladly wait there again
Great experience overall, all the sales and finance team did a great job making the transaction smooth. Chris from finance was very friendly and professional. My second purchase there and will not be the last. Highly recommend.
10/10 service! Joseph was a real professional & very communicative. I’ve taken cars to Honda, Dodge & Toyota dealerships for service, and this Dealership’s service center is by & far the best service I’ve received. - Lily’s husband lol
I had a really great experience at Austin Subaru. Jason was fantastic to work with. He made the car buying process so smooth and kept me informed along the way. Jason took the time and answered all of my questions and provided a demo of my car features. I didn’t feel pressure to purchase anything extra. Highly recommend Jason and Austin Subaru.
The folks at Subaru Austin do stick with you til they are satisfied that you are satisfied. Right now I had a really fine service appointment. The end of the work week I can count on them to do a first class job on my driver’s seat. Yeah!
Nate (sales consultant) and Sam (Finance) were both stellar. They both met my needs, listened to me and exceeded expectations. Felt like a friendly visit (sans the spending money) versus an impersonal business transaction. Answered all my questions before, during, and after the sell.
This was my first time buying a car and I can honestly not recommend Austin Subaru enough. Ayron was so informative and helpful. I never once felt like I was being rushed into a purchase. All the way from my first test drive to final signature, Ayron and Sam made it such an enjoyable experience.
Great overall experience. I had my Crosstrek in their service department with some issues. I laughed and said I should just trade it in. They made it happen. It was a simple process free of aggressive sales people in your face pushing this and that. I was in and out in two hours after I made the decision what I wanted to buy. I left with a new vehicle financed with a great interest rate. Everyone was friendly, professional and genuine. I will buy all my vehicles from them moving forward.
Work with Adam Crabb for at least 5 years and he’s a gem! That service area has a great team, but Adam is the best in my opinion. Thanks Austin Subaru!
Austin Subaru is the best! We recently bought a new car from them, and the customer service from start to finish was fantastic. Hats off especially to Christian and Bulldog for making a new car purchase actually enjoyable. Coffee bar and dealership dog Rally are just some of the perks 🙂 I look forward to being in the Subaru family for many years to come.
Subaru out performs as always. My vehicle was taken care of in the stated time and the rates were not too high. Also, love the coffee bar! Thank you!
We just moved to the Austin area and I needed a few things for my vehicle very unexpectedly. Austin Subaru was exceptional, very quick, professional, and very friendly. I am looking forward to having them as my new service dealership for my Outback.
Donovan Rybachek was our service advisor, and he was friendly, provided up to date info regarding the service on our car and met the timeframe he advised us of when we first spoke to him. Highly recommend Austin Subaru and high regards for Service Advisor Donovan Rybachek.
Do you want to test drive a car without someone breathing down your neck? Ask for Nate Lowther. He is LOW PRESSURE and wants you in the car YOU want. I just started my search and haven't purchased anything yet but this dealership will be my number one choice.
Diana and the team helped me trade in my 2014 for a 2024. It was such a great experience. This was my 3rd Subaru and I'll keep coming back because there's no other brand or team that values their customers as much as they do.
Perfect customer service. The technician called a day before the appointment to confirm and explain the process. Nice waiting area that includes free coffee and drinks, enclosed office space and … a very cute service dog. Convenient channels of communication. They even provided transportation from the service and back.
I really cannot say enough positive things about my experience at Austin Subaru. It was truly exceptional. From the moment I drove onto the dealership, I felt that everyone I met with had a genuine commitment to assisting me with my car buying needs. My interactions with Ray, the general sales manager, Joey, my sales specialist, and Dean in Finance were all extremely positive - they were patient, answered all my questions, provided data when I needed it, and in the end, I made a car-buying decision that worked best for me. I've had many car-buying experiences in the ...
Such a great experience! Mark and Danny are absolutely fantastic and beyond helpful. I was really nervous/ unsure about the car buying process but both Mark and Danny were so kind and patient and made the experience really great and easy for me! Thank you so so much
I had a great experience dealing with Jason Clark of Austin Subaru, who helped me choose to buy my first car. Jason is extremely knowledgeable about the different models and made sure to listen to my needs, preferences, and budget in order to find the perfect fit for me. He is patient and attentive, taking the time to answer all of my questions and address any concerns I had. I have been absolutely thrilled with it! It runs smoothly, has all the features I was looking for, and is simply a joy to drive. I couldn't have asked for ...
Fantastic dealership. The service department does an exceptional job. Going there is always a pleasure.
Went to look at a Crosstrek and WRX. Spoke with Ayron V. Super impressed; the experience was not pushy at all. I hope to be back soon ready to buy a Subie!
Just want to acknowledge Austin Subaru and specifically Jacob who is part of the service team. He always goes above and beyond and makes sure we felt taken care of. They are a great team and provide great service
I've been coming to Austin Subaru for servicing on my vehicle for about 3 years now and the service is always been phenomenal, I have a different service advisor today because it's saturday. Chris has assured me that he's going to do everything he can to make sure everything goes smoothly I really appreciate him letting me know that. Thank you so much Chris you're awesome!
Got myself my first Subaru, and the experience at Austin Subaru compared to the dealership where I got my last car was night and day. Excellent service from start to finish. I worked with Jade who was beyond attentive and kind, and she made it super easy for me to secure the deal over email since I get overwhelmed in-person at the dealership. 10/10! So glad I get to go to this dealership for service from now on.
World class service every time I come in for service.
Can't say enough great things about Austin Subaru's service department. I bought my first Subaru used in 2017 and fell in love with the car. Since then I've bought two more from Austin Subaru and the entire time have never used another service department. Top notch experience every visit. The communication is A+, waiting room and cafe are A+ and the technicians and advisors are THE BEST. Special shout out to Diana for advising me on my new tires and for going above and beyond today when the carwash sucked off a piece of my door trim (was ...
Bought two vehicles here and both times it was a pleasure. Use Edwin on both and couldn't be happier.
Customer lounge is very nice. Service rep Gabriel is knowledgeable, prompt, and courteous. Explained what was done and how long it would take! Video of inspection points was a very pleasant surprise. Keep up the great work.
Always super nice. Great communication every step. Great waiting area too.
The customer service at this dealership is always exceptional. My BF and I recently bought a used car here, we worked with Don Upton and had a great experience. Don was laid back and worked hard to meet our price point. We felt he was transparent with information and just genuinely interested in helping us. Thanks Don & Austin Subaru!
Jason Clark at Austin Subaru is hands down one of the best consultants to work with on purchasing a new vehicle! What a quick and painless experience! You know how the dealership can seem daunting… this was the opposite. Excellent customer service. This is my very first Subaru ever and I am in love!
Pretty sure my loved ones are already sick of hearing me rant about what a great experience this was, lol. From the check in to the waiting area (Topo Chico, y’all!) to the inspection to the advisor, everything was top notch. I was able to work while I waited. Very fast, super happy. I used to wonder about the Subaru owners who would rave about their vehicle and about Subaru. I totally get it now.
I need a a Car immediately as possible I do Like the Subaru will be perfect for me 2023 is good have Capital One Auto Finance for the Subaru if you would Deliver it to Me I would Appreciate that I'm officially Cripple I'm at 4613 Tannehill Ln Bldg 3 D1B Austin TX 78721 my Casnager is Marabel today's is Perfect Time
Everyone that works at the Subaru of Austin dealership is wonderful. Great customer service and overall genuine interest and care for their customers. I always leave there happy and grateful for the team of people who help me. Thanks Subaru !!! 😊
Always a good experience visiting this place. Pleasant employees, professional, fast and high-quality service.
Everyone from the front desk to sales to finance was absolutely FANTASTIC to deal with. Even with having a complex situation, they were patient and kind. My sales person, Mark, even sent photos of my car when it was being loaded up on a truck for delivery to me. I'll be heading back that way for our next Subaru for sure! (The WRX makes number 5 for us so we’re definitely purchasing in the Subaru family next car shopping round).
I had to suddenly buy a new car and Tony was an awesome advisor!! He was patient and helped me narrow down my options. He helped me find the best car for my family and our needs. Best car buying experience ever. I met several of the employees from different departments and they were all extremely kind and helpful. 10/10 recommend you get your next car from Austin Subaru.
By far the best experience I've ever had buying at car. Tony at Austin Subaru never once pressured me about anything and was extremely patient and helpful while I tried to figure out which used Subaru I wanted . When I finally decided on a vehicle the whole process was extremely easy. They go out of their way to make you feel comfortable and at ease. Oh and one of the best parts is the dealership has an adorable dog name Rally who walks around getting pets from everyone. If you are in search of a new /used car I ...
aving a good investment is the best feeling ever. I lost so much money looking for a profitable investment until I met a Forex and Crypto broker who helped me managed my trading account. Mrs Anita Ephraim is undoubtedly the best Forex and Crypto account manager I've ever seen, who is trusted and reliable. I started my investment with as little as $500 and made a profit of $6,300 within 7 days. I reinvested $1,000 and earned another profit of $11,500 within 7 days. I'm so grateful to Mrs Anita for turning my financial story around, and the only way I can repay her ...
I never fail to be delighted when I bring my car in for service. It was so easy to book online! Then I was greeted by a delightful young man named Draven who checked me in. Then another wonderful service rep named Donovan guided me through the service process, keeping me posted in person and on the phone of progress made and schedule. Of course I just adore my Forester Sport that I bought from Austin Subaru. I drive an hour and 15 minutes from Seguin to get it serviced. It is definitely worth it knowing I am driving one of ...
My Service Director was informative and pleasant throughout my wait. It was a thoroughly painless experience and I enjoyed the complimentary snacks and drinks. Rally the Dog was a delight☺️ Thanks Austin Subaru 🙏🏼
I'm a first time client at Austin Subaru. I'm impressed on how all the Subaru personnel work together for the each customer. As I sit in the waiting room which by the way is equipped with snacks, coffee, espresso made to order, I notice all the interactions between the dealer associates and the customers. Each associate interacts with their customer by providing them with status on their vehicle. In my case Adriana was/is my contact and she provided me with most up to date information on my 21-point inspection and let me know when my vehicle was ...
I'm a first time client at Austin Subaru. I'm impressed on how all the Subaru personnel work together for the each customer. As I sit in the waiting room which by the way is equipped with snacks, coffee, espresso made to order, I notice all the interactions between the dealer associates and the customers. Each associate interacts with their customer by providing them with status on their vehicle. In my case Adriana was/is my contact and she provided me with most up to date information on my 21-point inspection and let me know when my vehicle was ...
Great experience getting my Forester repaired here after multiple warning lights came on. Joseph was excellent at facilitating the whole process and keeping me informed. All of the staff is friendly and helpful, from check in to check out. Free Lyft rides to and from was an awesome perk and complimentary snacks and drinks too. They had the parts to fix my car quickly and made the whole experience so much better than expected. Highly recommend this dealership! Thank you!!
Staff were all friendly and capable; keeping me informed of progress during my visit. I was comfortable and pleased with the experience and the results!
Adriana Orozco was an excellent service advisor. She kept me well informed. The car was ready ahead of schedule.
The experience I had today getting my oil changed and multi-point inspection done was exceptional. Tony and D’undrae were so attentive and communicative. Incredible service!
I took my new car in for its first free oil change and tire rotation. I had a really nice experience today. I made a last minute online service request and was able to get in the same day. Nice lounge area with free drinks while you wait. My service advisor was Andre Kamouie who was very friendly and explained step by step what would happen today and future service from the plan I had bought. I was in and out in a little over an hour. Glad I bought a Subaru this time.
Extremely courteous. Had the work on my car finished within the promised time. Providing Lyft to drive you to and from the dealership is so helpful.
Great service and amazing waiting area. I highly recommend Austin Subaru.
I always enjoy a visit to Austin Subaru – everyone is pleasant and professional and very helpful – and the cafe is a cool place to hang when needed.
Jacob M in service was able to get me a manageable price on window mechanism repair, they also fixed a second window issue for free. And Jacob worked from home, as he was ill. Inspection caught a chip in windshield, they called my insurance, and with me on the line, got repair covered for free. Appreciate the ride share service to get me home & back. They're the only maintenance & repair shop I'll use.
easiest dealer experience i’ve ever had in my life. i spent so long trying to find a Toyota GR86 for MRSP, and finally decided to go with Subie instead. placed an order/deposit for a BRZ in April and my car arrived this August. my salesman, Anthony, was wonderful. everybody was very straightforward and transparent. the buying experience was unlike anything i’ve ever seen for an entry level auto brand. when i got a car from Ford, they were basically like “thanks for your money, bye.” whereas here i was introduced to folks in every department and shown ...
This's unbelievable investment is so profitable and real with Mrs. Trey Loudis an expert online trader, i read some reviews about her good works in trading and i decided to give it a try which came out great, with an investment of $1000 and a cash out of $13,500 just for seven working days. I recommend her to you out there looking for serious business minded trader..Email: [email protected] WhatsApp: +13368501135
Great dealership. Super busy but still knocked out oil change, tire rotation and 36,000 mile service in 2 hours. Awesome free coffee bar.
Austin Subaru and Adriana Orozco always take good care of my 2014 WRX Hatchback - the last of it's kind! Just had $6k worth of maintenance work done to keep it happy for the long haul. Adriana is a very knowledgeable and attentive service rep and communicates well with the service team. Special thanks to Forrest Laxton who did the work!
Exceptional service every time. Noone else touches my car. Worth the 5 hour drive to have it serviced here.
Friendly and reliable service...and a comfortable place to wait--can't beat that!
My Subaru service was fast, efficient and well explained by Shelby. Communication is superior and the video explains the multipoint inspection. Yes,the customer amenities are great but the skilled mechanics keep my Suba running! Thanks
We took our Forrest to the dealership on Burnet road. We always have good service with them and would recommend to our friends to come experience the friendly service of this place 🙂 Our technician was Andre Kamouie, he did everything we asked and nothing more. He was very friendly and called us on when the car was ready. Highly recommend Austin Subaru
With a joyful heart, I want to say that Mrs. Priscilla kelly is the best of all the traders I've had the pleasure of working with. She is a fantastic mentor as well as a terrific trader, she is very supportive and encouraging. So far, my profits have been 10 times my initial investment. My family and I are so happy to know and work with her. I invested $1000 with her and within a week She made $10,000 for me kindly contact her Email: [email protected] WhatsApp:+1 (850) 759 9584
Joey helped both my boyfriend and I get a car that suits our needs! Thank you so much for the patience and the inclusion this place practices!
I recently had a great experience working with the service department when the engine in my 2013 Forester was making a weird noise on start. The process was made easier since they provided rides when I dropped off my vehicle for inspection, and then when it was undergoing extensive repairs they provided a rental car. Gabriel was the rep who helped me while these repairs were going on. I appreciated the quick turnaround on questions I had about the service or the billing, and clarity in helping me understand the specifics of the recommended maintenance and the different options to choose ...
I visited Austin Subaru a few weeks back to test drive and evaluate a couple of SUV models. Michael Hernandez was the staff member that worked with me, and he made my visit very informative and fruitful. He got me into a Forester to test drive, answered all my questions, and was extremely kind and respectful. I recommend anybody shopping for a new car to visit Austin Subaru to give it a shot!
These guys were excellent! Helped me buy my first car and it was an easy and smooth experience! Very welcoming and helpful and it really felt like they had my best interest in my mind when choosing a vehicle. Shout out to Christian and Dan for their excellent work!
I had the pleasure of working with Ellen and Sam. I received a more than fair amount on my trade-in and closed the deal on a used SUV. My sales representative Ellen was personable, knowledgeable and efficient in all aspects of our negotiations. Sam handled the documents and financial aspects of the transaction in the most professional and expedient manner. Both of these lovely intelligent ladies made purchasing the SUV a hassle-free pleasant experience. In short order, both my wife and I felt we’d made new friends, not just purchasing a car. In fact, everyone we came in contact ...
Best experience ever at a dealership service department. Quick, easy, organized, and wonderful coffee bar while you wait.
Excellent service, Kevin Mandujano kept me up to date concerning repair work and made sure car was finished in time for an appointment I had same afternoon. The customer lounge is upscale-- coffee/sodas, sparkling water, juice/snack food and comfortable seating. Was 105 degrees outside, and lounge was kept cool. Best car dealership I have ever dealt with. So good, in fact that although I have driven Rav4's for 27 years, I changed over to Subaru Forester due to dealership being much better. Customer care is not a buzz word there!!
I had a great experience at Austin Subaru! Ellen L. assisted me from the start. She responded to my questions via text, immediately assisted us when we arrived, and found us the greatest vehicle. She was patient, she listened closely to our requests, and was extraordinarily friendly. The entire place was full of friendly people! I truly appreciated the relaxed atmosphere. Thanks to the coffee team for a great mocha! 🙂
I recently had the pleasure of visiting my local Subaru dealership for a service appointment, and I must say, the experience surpassed my expectations. From the moment I walked in, I was impressed by the level of professionalism and customer care exhibited by the staff. Upon arrival, I was warmly greeted by the receptionist, who promptly directed me to the service department. There, I had the pleasure of meeting Adriana, who handled my service needs. From the start, Adriana's knowledge and enthusiasm for her job were evident. She attentively listened to my concerns and provided me with a clear ...
Two pieces of advice. If you’re having them replace a part, tell them to check their inventory before you drop your car off. I scheduled an appointment well in advance but they didn’t have the part so nothing was done for my car all day on one visit. The other piece of advice is check your invoice. I got double charged, and had to call to get a refund. All of the mechanics and service consultants are great at their job, but the teams need more support in communication between departments.
I have had an exceptional experience dealing with Carlos Cortez, as my service advisor he advocated on my behalf to Subaru to help with my repair. I am impressed with him, Austin Subaru, and Subaru of America as this was done with the highest professionalism. This is a family car that is handed down from my brother to my daughter so it means a lot to us. My friends and co-workers are also in awe with the service and help I got so I hope Austin Subaru gets lots of well deserved business.
Timely service...Great people...Keep it up:
I never have to guess what's happening during any of my service visits. The staff is amazing. The environment in spacious and the Continental Cafe area is great!!!
The service department is amazing. I showed up with 2 of my kids desperately needing a car battery at 6 pm after our Ascent wouldn't start. I assumed we would have to leave the car overnight due to the late hour. Instead, I was greeted with a smile and told they could absolutely help us and get everything done same day. Our service adviser Devontae McClean was very kind and happy to help even though we stayed passed 7 pm. Another female employee (I didn't catch her name) was very sweet to my girls and gave them each a Subaru stuffed ...
Clayton Lajaunie is the freakin man. He was willing to take up the challenge of working with my mother while I translated in another city on her behalf. She felt like she was taken care of to the highest degree, despite the language barrier. I’m still hearing about the hospitality she received from him! I’m thankful of the team at Austin Subaru, and most of all I’m thankful to Clayton for helping us out!
Bunch of nice people work here.
John Martinez is amazing! I found a car online, scheduled an in-person appointment and John helped me through the process. He is extremely professional and made the process painless. Would recommend to anyone!
I just experienced my first service visit. I drove right in at my appointment time and was welcomed by the repair personnel. He directed me into the lounge. The receptionist greeted me and found out where I was going to be waiting. My service manager came to make sure I had what I needed. The kids play area had very entertaining videos of animals that my granddaughter and I enjoyed watching. We enjoyed the drinks and snacks from the lounge. The financial officer who worked with me when I got my car recognized me and came over to make sure ...
I’ve never bought my own car from a dealership before. I’m glad I bought mine here. Christian & Jeremy were really pleasant to work with. They cut straight to the facts & didn’t bs around. No hidden motives & they weren’t super pushy into trying to sell me things I didn’t want. Thank you!
I purchased a 2023 Forester, and my sales guy, Clayton Lajaunie, was the BEST! He took the time to show me the features of my car. For the last 33 years, I've been driving a used car and never had a key fob, so unlocking my car is a challenge. Clayton was patient and kind! He went above and beyond!! He ran around in this blistering heat to keep me out of it. I appreciate all of his hard work and patience!! Clayton took the time to follow up with me the next day to congratulate me. Amanda Harden my design ...
I upgraded my Crosstrek to a new Forester and Diana (Trade Up Program Manager) was absolutely FANTASTIC. She made everything very transparent and easy. No gimmicks, no games - she even gave us info on how we could get a loyalty coupon for purchasing another Subaru. She kept us in our price range and when things went higher, worked hard on making it right for us. Give her all the raises. Buy her a pony. You go Diana.