Customer Testimonials
Great service. Just realized that they also provide a short video showing the checking process. Arrange the rental car nicely.
Excellent service. No hassle transportation back and forth from home. Explained what can be done during next service etc! Great coffee to boot!
My service agent, Jacob Mathews, was outstanding. Once I got an appointment, they checked me in and then let me know when to expect it to be done. They were right on time. Jacob went out of his way to keep me informed and provide great customer service. The waiting area, free coffee shop and Lyft service to and from the dealer were added reasons for the 5 star rating.
I was very pleased to work with Edwin at Austin Subaru to purchase my new 2023 Outback Wilderness! The process was quick and seamless and I felt very well taken care of. Edwin was polite and prompt in all communication and had no issue answering all my questions. I look forward to working with Edwin and Austin Subaru for future Subaru purchases!
Shopped for at least six weeks for a car. Found this place and everything was perfect. We were in and out in one day. Ellen was super patient with us - friendly but professional. She had to wait several times while we discussed and it never seemed to bother her. She even stayed late to help us get set up in the car even though she had family in town. Her salesmanship was excellent. Very knowledgeable and personable yet kept things moving. Dean was extremely well detailed in his description of the financing. He was very articulate and kind. Also ...
The best customer service so far! Excellent!
Fantastic service experience! It was super fast and the inspection video was great! Thank you to David and Caleb!
What a relief to have my car taken care of and the Lyft ride to get home and back so easily managed also! Love Subaru. Austin Subaru is no exception.
Joseph Martinez has been my service advisor since I moved to Austin four years ago. I trust him 100% & he always takes the time to explain any little question I have- in a way I understand. He is the reason I keep coming back & will purchase a Subaru again.
Susan Moulton's service support was exceptional in helping me deal with a display HW bug
Best experience I’ve ever had with any car dealership (and I’ve had many). Thoroughly impressed with Ayron (sales person) and the entire staff at Austin Subaru. I’m really happy with my new WRX.
From the minute we walked in we were taken care of. Ellen worked with us. Answering all of our questions. No pressure sales. Just answered all of our questions and showed us our options. We loved the Cafe area. Free coffee and teas and snacks. There was a small play area for kids. Very comfortable area to wait while waiting. Also nice outdoor area with rocking chairs. Jeremy helped us with all the Financials. Gave us a great deal for our trade in. Just a great experience.
Great place for service!
Suburu is by far the best experience we have had buying a car. Not only was Ayron informative, patient, and responsive, he is just a nice person and not pushy at all. The full expresso coffee bar with barista way way beyond the greasy keurig coffee makers in the waiting room of the last car we purchased! Snack for adults and children, cold drinks, latte and several kinds of custom coffees and teas. Impressive. And there is the friendly dog, Rally, that you can pet while you wait. The process of ordering the car was simple and the wait was ...
Great dealership! I called and spoke to Ethan, and although he wasn’t there when I went to the dealership, he told Joey the details of what I was looking for, and Joey was ready to help me. Both Joey and Austin took great care of me and I would highly recommend this dealership!
The Sale dept and the Finance dept was Polite and professional, keep me up to date on everything going on, everything went smooth like clockwork. Thanks
I live near Georgetown but I still go to this Subaru center instead on the one closer to me. Service here is great. It is crowded but they still do a good job of managing people and provide a great customer experience. I went there to fix a broken seatbelt. They ordered the parts on time and managed to get it fixed for me without an appointment due to an upcoming road trip and for the safety reasons.
Exceptional service, but the wait time is SO long!
First time buying a Subaru, and the experience is easily on par with BMW. Friendly staff and welcoming atmosphere. Sometimes, you get lucky and see Rally or other dogs there. The café area is also fantastic. My purchase took about a month before I was able to sign on the dotted line, and they were very understanding of my unique circumstances. They were more than accommodating and even helped with some hairline surface abrasions on the paint that I didn't notice until after the sale. When it's time to get a Subaru, go to Austin Subaru and ask ...
Service was amazing, office was super clean. Best part of all is they have a cafe with a lot of beverages for free. Loved the customer experience here. Great job
I love the people at Austin Subaru, both sales and service. They are gracious and efficient in all departments, really appearing to care that my experience is a positive one. I drive an hour to Austin to get their outstanding service after a stellar sales experience with Ethan Haycock. This long drive is not easy for me, a 78 year old woman, but it is worth it because of the confidence I feel that everything will be done correctly!!
Austin Subaru did a great job on the scheduled recall. Got me in and out, even having a full shop. Customer service was on their game today. Great job, Service Dept
Honestly the best service I’ve had in a while. Everyone was so nice and accommodating. I definitely recommend!!!
We didn't purchase a car but just want to give Mr. Fouad, a sales person, a much earned great review. He was super accommodating of my husbands indecisiveness and was very respectful. 10/10
Joseph Martinez went above and beyond to help me get financial help with a broken catalytic converter. Subaru of America was not as helpful. But Joseph and Austin Subaru were wonderful.
I bought my first car at the Austin Subaru. Everyone was very accommodating, kind, and helpful. Darren Taylor went above and beyond to get the car I wanted. He was very helpful throughout the process and after buying the car. I wouldn't go anywhere else in the area to buy a subaru.
Our car buying experience with Jason Clark was excellent. He was extremely helpful and super responsive. We felt no pressure at all, he answered every question we had, and he is very friendly. He was even able to get us the car we wanted in the color we wanted sooner than the schedule indicated. Yay!! We would work with him again any time!
I have been a Lexus driver for many years (decades!), and because of my choices, I have not had very much experience outside of Lexus. Hearing the excellent reputation of the Austin Subaru, I decided to do review research and then went in for a sample. I decided after the first Subaru taste and test drive that I could drive and buy a Subaru and be very happy. The staff, the salespeople, the financial person, in my assigned initial meeting and second meeting were wonderful. Joey Lafave is a great, well informed, very personable and reliable salesperson. Nobody pressured me ...
10/10. I showed up late Friday afternoon and told my product specialist Edwin “I’m not buying anything today.” He told me “we’re not like the others” and he was so right. Edwin listened to my criteria, took me for a test drive, answered all my questions, and never once tried to sell me the truck. I left empty handed. I went to 4 other dealerships this weekend and had a dreadful experience with each of them - pushy, slick, slimey salespeople. One guy even told me “we’ll either make our money on you or somebody else.” Not the ideal ...
10/10. I showed up late Friday afternoon and told my product specialist Edwin “I’m not buying anything today.” He told me “we’re not like the others” and he was so right. Edwin listened to my criteria, took me for a test drive, answered all my questions, and never once tried to sell me the truck. I left empty handed. I went to 4 other dealerships this weekend and had a dreadful experience with each of them - pushy, slick, slimey salespeople. One guy even told me “we’ll either make our money on you or somebody else.” Not the ideal ...
Had a great experience. Got a state inspection, oil change, and tires rotated. Although the dealership is pricey for some things, the service I got (from Joe M.) was exceptional. He answered all my questions, explained my options clearly, and got me in and out in just under 3 hours. Also they got a nice coffee bar (with baristas) and wifi, which definitely makes the waiting easier.
Clayton was extremely helpful and communicative and really helped me narrow down what I was looking for - amazing service!
I recently had some repairs done, and I just wanted to commend Jack Cramer on his all of his help and expert advice he gave me. He was kind and patient through the whole situation and answered all of my questions in a timely manner. He want above and beyond. Thank you so much Jack!
Service advisor Susan Moulton is awesome she worked tirelessly with GEICO my extended warranty provider to get qualified repairs covered and my vehicle returned in time for planned travel. She was just as exceptional six years earlier when my daughter’s gas tank had to be replaced due to a road hazard.
This is the best experience I have had a dealership on a long time. My salesman was Ayron Vandergriff, and he was courteous, professional, and super friendly. Kept me well informed and worked hard to get the car I wanted on short notice. It even came in early, and they surprised me with it, detailed and ready to go. Even though Ayron was off today, Jade took over to do the vehicle delivery and was also outstanding, didnt miss a beat. The facility is very nice, and I actually look forward to coming back for service. Thanks very much for ...
Absolutely phenomenal, kind, very helpful, patient and above all informative and makes you feel like you don't even want to deal with any other dealership. Truly enjoying my Kia optima and with the help of Mr John and Ms Kori it's been a solid 10/10 experience with the above statement and their rates. Thank you for helping me out.
Professional, kind, helpful, informative, fair rates along with assuring you feel more than welcomed. The ideal dealership for those on the market looking to find a great vehicle with great rates. Thank you all for helping me
Great Service at Austin Subaru! Complimentary rides from and too the dealership are a big plus.
Joseph Martinas was wonderful in solving the problem with the rear lift gate and a wrong sensor. After returning for more help, he made sure that I was first in line to receive service and his support staff was also kind helpful and they fixed everything.
They are really competent and make time for me to get my car fixed as early as I needed it. They are friendly and wonderful to work with.
My husband and I bought a used Volvo wagon from Austin Subaru — Joey was extremely helpful throughout the entire process. He made us feel like this was the right place for us, extremely great hospitality and customer service, & was very communicative every step of the way.
I cannot thank the staff at Austin Subaru enough for coming to the rescue when Mobil1 Rapid Lube botched my oil change and drained my transmission fluid (506 E Rundberg Ln - don't go there. You can read my lengthy review on their google reviews) I called Subaru in a panic on a Saturday morning because I was supposed to drive back to Alabama and found myself stranded 13 hours from home and unsure of what to do after RapidLube refused to admit to their mistake (both Subaru and Repairsmith confirmed the mistake). They understood the time crunch I was in ...
I've never had a better car buying experience than at Austin Subaru. My family and I live 7 hours away, and they were so incredibly helpful, even meeting halfway to swap our trade in for our purchased car. Kori Smith was our sales associate and she was knowledgable, kind, and never pushy. She was quick to answer questions and went out of her way to make sure we made an informed decision. I couldn't recommend someone more fully than I recommend Kori. We're glad to have found Austin Subaru in our used car search and are incredibly pleased ...
Subaru customer service always goes above and beyond! The waiting area and coffee bar are really nice, too.
This dealership goes above and beyond to do right by their customers. The wait times aren't always the best but they always do a stellar job on the maintenance and repairs they do and are always willing to explain what was done and why they recommend anything additional.
Went here after going from dealership to dealership and I gotta say, this ones definitely the best. I found a used car I liked, and the entire process was fantastically smooth despite me having a million questions about everything cause I was a first time buyer. 6/5 stars if I could, thank you Briana Davis, and Dean Royal! Y'all were awesome!
Was having some serious issues with my 2017 Subaru Impreza, and dealing with Tony and Jacob was the most positive experience I could have ever had. They do a wonderful job helping customers and fighting for us to get reasonably priced fixed, even getting Subaru of America involved when needed. Thank you both!
Jade is a great salesperson. She's patient and friendly. No pressure and just very personable. Whether we are in to buy, browse around, or for service, she always remembers us when we come in and says hi. The service department is good. It is a very, very busy place, but I always get what I need here. And of course, the coffee bar is like the icing on the cake.
Great and fast customer service, considering I didn't have an appointment for my maintenance service. Loveee the cafe bar 😍
Phenomenal service! I’ve been going here for years and every time it’s been great. Shoutout to David Parga!
I bought a Subaru several years ago because I really liked the car. I've taken the car exclusively to the dealership for service since I purchased. I have never had a bad experience. The intake folks are pleasant and helpful. The service is always done properly. The waiting area is a like a coffee shop. The whole experience is great.
My service advisor, Adriana Orozco, was super attentive and very responsive to all my questions and concerns. She was resourceful in addressing my repairs and flexible with drop-off and pick-up. It was refreshing to have a service rep. that demonstrated exceptional customer service! Rating A++ !! The extra plus is for Christian who filled in when I arrived after Adriana's work schedule to pick-up car.
Hooray! Outstanding service! Professional and helpful staff! Thank you so much for all you do!
Great experience
This was the best car buying experience I have ever had! No pressure and super friendly!
Love everything about my 2021 Outback. And I have to say that the service department is exceptional! Competent friendly service advisors and a comfortable lounge with great coffee and complimentary snacks while you wait. Excellent!
I recently traded in my 2021 Toyota Tacoma and got a 2023 Subaru Crosstrek. This was by far my best experience I have had at a car dealership. Joey Lafave, in sales took the time to make sure I got the right car and it met my needs. Everything that I asked for he delivered on. When I went to the Business Managers office and Dean helped us the rest of the way. Dean was also very professional like Joey. He wanted to make sure the numbers worked out well for me. Dean was able to save me $230 a month on my ...
Austin Subaru is awesome! They really take care of their customers. Meaning, I will drive further to get to them than a nearby Subaru service center. You might want to consider doing the same!
Was beyond a pleasure to have worked with Ethan Haycock. Came in over the weekend with no intention in trading in my vehicle & Ethan accomplished to do exactly what I didn’t think would happen haha He got me into a beautiful Lexus & couldn’t be happier. Please don’t hesitate to ask for him— best dealership experience I’ve ever had! Also, John from finance was beyond great as well! Extremely transparent! If I end up in Austin long term, I wouldn’t want to buy/trade from anywhere else
Great, quick service and the option to use a complimentary Lyft ride from and back is really nice.
Great service. In and out, they honored the warranty with no fuss at all.
Kevin my advisor was great, thanks to the tech as well!
This was the best car buying experience we have ever had. We worked with Ayron, who was incredibly knowledgeable, kind, and not pushy. 10/10 for us.
Great place. No hard sell. No pressure. APR was better than what I could get through my credit union. Know your information via HomworkGuy on Youtube, know the best price via TrueCar or Costco, and then go to Austin Subaru for the best deal. Suggest speaking with Mark Ziehr, a flexible, reasonable salesperson. Follow up after sale is amazing. This place is a real find.
I ordered my 2023 Ascent last December 2022. And I got a promised date for Feb.4,2023. And I was surprised that I got it on January 27 earlier than expected. Service was impeccable and the customer treatment was over the top thanks to Ray who took care of everything and made us a smooth transaction and a fantastic customer experience.
I may not love my Subaru the same way as my wife’s Kia, but this dealership experience is 5 stars for service. Everything from complimentary drinks/coffee bar, a seamless Lyft shuttle, a video overview of multi-point inspection, and easy pickup.
Superb service, Joseph is amazing and he helped get my car done same day(even with the recall service included). Their Lyft service is amazing if it’s an overnight service. Keep rocking guys ! I am your permanent customer now 👍
My husband (Max) and I had been talking about getting an SUV for quite sometime and Subaru was not on the list. We went to Desano’s for pizza for lunch and decided to walk over and take a look at the Ascent’s since it was across the street. I was impressed by the interior and exterior. I test drove the new explorer and new pilot they were good however they really didn’t impress me. A couch of weeks went by and I decided to give the Ascent a test drive. Micheal my sales rep was awesome told ...
Since moving to Austin, I've been there 3 or 4 times for various services and have worked with different people each time. All have been friendly, courteous and professional. Great dealership.
It’s been a whole year since I’ve purchased my first Subaru - 2022 Outback Wilderness. Johnny “JP” Perez, product specialist, a super friendly - genuine person (one of those vibes you get from genuine personalities, not fake to sell type of vibes), went above and beyond to help me gain this precious jewel, which I don’t regret it one bit! He stayed back late (after hours), even though we were both exhausted from a long day of work, explained everything elaborately, which left me at ease, knowing I’ve made the right choice. If I can “!!!!” like how ...
Very kind staff and great service!
Bought a pre-owned vehicle here, Clayton L. was very easy to work with. Clayton and Austin Subaru also held up their end of the deal with some post-purchase arrangements with no issues. Highly recommended!
Austin Subaru is over-the-top THE best dealership. The Service Department is five star. Particularly Adam Crabb, who goes above and beyond to assist his customers. He is professional, experienced, and respectful of his customers. And, he has the most pleasant personality.
Adriana took exceptional care of me. I give her and Austin Subaru a rating of 10 out of 10. Wylie Weeks
By far the best dealership I have ever been part of when purchasing a vehicle and I have bought 9 vehicles over the span of 45 years. From the moment I made contact with Brandon Napier to inquire about an exceptional find of a used 2019 Outback to the time we worked with John Palmieri in finance it was nothing shy of top rated service. Their knowledge, character, and understanding of our situation made the transaction so easy and stress free. Subaru is an excellent brand and the staff at Austin Subaru is an extension of that excellency. Be sure to ask for ...
Wonderful buying experience! Everyone here is friendly, knowledgeable, and best of all, NO hard sell whatsoever. These folks want you to be happy with your vehicle and will do everything to make sure you are. Every question you have is answered fully, from the time you test drive, all the way through the process, to after the sale. Can't say enough great things about this place. Special shout-out to Jason and Ethan--though everyone I met there is awesome.
Love my new 2023 Subaru Forester Sport! Clayton you did a great job explaining all the details of the vehicle. And Dean thank you for making the financing part go so smooth! Great job Austin Subaru! Glad to be a part of the family!
We had a wonderful experience here last Saturday! My husband bought a Subaru here 6 years ago so we thought we start here on our used car hunt. We were pleasantly surprised by their large selection of used cars and the price range that they had. We had Kori helping us and she was a star! She was so incredibly helpful and patient with us while we talked about the car we were looking for and let us test drive multiple cars without making us feel like a burden. She was efficient and professional when it came to the paperwork part ...
A nice young man came to my house to give me a jump on a dead battery. The service shop recharged the battery. All no charge! Service always takes a long time and this is not the place to get an inspection But the people are great and my car is back on the road.
I purchased a Subaru Crosstrek from this dealership in October 2021, and every experience I have had since then has been exceptional. I appreciate all of the staff that go out of their way to provide their customers with a welcoming environment. On my last visit, Rosa was a fantastic ambassador and employee. She deserves a raise!
It was great working with Misty! She’s down to earth and honest. Truly looks out for the customer.
We have been coming to Austin Subaru for sales and service since 2004. New and used. It’s been a very good experience all the way around. Amanda was our salesperson this time. Very helpful and straightforward!
My service manager was exceptional! I bought my Forester at a Honda dealership and was inadvertently sold a Honda warranty. Between Honda and my service manager Joseph, he was able to transfer the warranty to Subaru. So grateful because the warranty covered the expensive repair. The entire staff was all smiles and very helpful. And, of course I have to mention the coffee and snack bar. Fantastic with real live baristas!
Tony Sierra was great!
The people were great. Friendly and kind! The downside of this is the waiting part. It was too long with the paperwork process. It could have been shorter but other than that, the whole experience was positive.
Just bought a new 2023 Outback from this dealership. Everything was going well until we met Brianna Rosas. We had done our research and found a great deal for ceramic coating with Tint World. Brianna promised to match the offer. However, as soon as she received payment, she denied any documentation to honor her word, threatened to pull phone records of our conversation (which she never produced), and is now gas-lighting us about the terms of our agreement. Avoid these deceptive bait-and-switch tactics, and make sure you get everything in writing first! Better yet, get your ceramic coating done with Nadeem ...
Mark Ziehr was so amazing. Always willing to make things work and never felt like I was being "sold" too. My next car will be his to sell!
Unbelievable repair experience. I had a loaner car for as long as the repair took, no fuss. Car now runs great. 5 stars!