Customer Testimonials

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Google Feb 28, 2024

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Google Feb 28, 2024

Everything about this experience was amazing. From the moment we walked into the dealership, someone asked if they could help us and immediately pointed us to Mark who would help us purchase our car. It was pretty busy, so while we waited, they pointed out their free cafe that included espresso beverages and snacks complimentary to all people. They made a long day at a car dealership as enjoyable as it could’ve been. Mark, our salesman, was so personable and never pushy. He genuinely cared about us finding the right fit. This is truly the best car dealership experience ...

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Google Feb 28, 2024

Damon malick was great he was very helpful new all the features and was very quick and helpful with any questions grey experience at Austin Subaru

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Google Feb 28, 2024

Wonderful knowledgeable salesperson. Great product. Had a great time shopping. Clayton Lajaunie is an awesome person and salesperson.

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Google Feb 28, 2024

We had a great experience in buying our new Outback. Edwin was awesome, he spent a tremendous amount of time with us. Having the extended test drive time was exactly what we needed to be sure it was the right car for us.

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Google Feb 28, 2024

When I first walked in I was greated with absolutely amazing customer service from the receptionists where I met Mark. THE absolute definition of excellent service and assistance in helping me find the right vehicle! I have never purchased a car from a dealership and Mark knew my budget and was never overly salesman like. Mark put up with me for a couple of weeks and he was the absolute best and answered all of my questions and calls for a couple of weeks. Bless his heart! Thank you from the bottom of my heart! When he went out of ...

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Google Feb 28, 2024

Johnny Perez and his sales manager were fantastic. Got me in a new crosstrek and made the process seemless and stress free. Truly excellent customer service and I can't wait to get our next car from them.

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Google Feb 26, 2024

I love my Subaru, but it's the service I receive at Subaru that will keep me buying Subarus in the future. The organization of this place is amazing. Everything can be done in person or over the phone or over text, whichever works best. I'm here for my scheduled service and There was a chip in the window I forgot about, and they called my insurance and immediately got a claim set up at no cost to me. Just amazing and courteous service. Can't talk highly enough about this place. 🙂

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Google Feb 23, 2024

I was looking for a new manual transmission BRZ and saw one on the dealers online inventory. Called in on a Wednesday and after a few texts, I had a deposit down, a financing approval for my finances new Forrester and an appointment to drive up from San Antonio on Saturday. Ellen could not have done a better job of making sure everything was as ready to go when we got there, including having the cars staged and detailed and being versed on all the features of both. After quick test drives and a tour of the dealership we went ...

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Google Feb 21, 2024

I visited Austin Subaru on a Saturday evening in Feb. ‘24 and was kindly assisted by Patrick Nguyen. He was professional and patient with my questions! Not once did I feel rudely pressured to make a decision. Patrick facilitated my test drive of two vehicles even though the test drives took place after the agency closed. Thank you Patrick for going above and beyond! While I ended going a different direction with my car purchase, I highly recommend the environment of this place and its friendly staff for your next vehicle purchase.

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Google Feb 21, 2024

Had a great experience working with Emmanuel in the pre-owned division!

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Google Feb 16, 2024

I can’t say enough about the level of customer service I received over the past few weeks from Austin Subaru and particularly from Peyton Hutchison! As a fleet driver, they went above and beyond to help me work through some challenges with the fleet company to make the process as easy as possible. I can’t recommend Austin Subaru enough!

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Google Feb 16, 2024

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Google Feb 14, 2024

I just purchased my 3rd Subaru from Austin Subaru! John Martinez always takes such good care of me. It is an 8 hour drive from my home in far west Texas to Austin but because of the care and excellent service I've always received, Austin Subaru is my preferred dealership.

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Facebook Feb 14, 2024

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Google Feb 13, 2024

The experience I had with Ellen is more than just exceptional. Met her several months back, and didn’t expect her to recognize me and still treat my like I bought the car from her from get go. Very comprehensive customer educational process was given to me to make sure that I make the right decision in purchasing the car that fits my needs. Overall I can’t say enough good things about her! As for a dealership, that’s another exceptional experience. The finance department walked me through all the documentation while was super efficient! Keep up the good ...

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Google Feb 12, 2024

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Google Feb 9, 2024

Stetson was so helpful with answering questions and even showed us the used car I wanted to see, even though it was not "ready" to show. He let me test drive it! My husband and I didn't even intend to buy a car that day, we just happened by and stopped in. With no pressure he and several other Subaru experts were so helpful and went above and beyond and got the paperwork done that day! We love Subaru as they do everything in their power to help take care of Mother Nature, by recycling and more ...

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Google Feb 6, 2024

Traded my blue 2017 premium Subaru outback for a blue 2022 premium Subaru outback. The transaction went better than expected. I had forgotten my prescription sunglasses in my old car and Nick my salesman went out of his way to help me retrieving them for me. Danny in finance was very professional & I will return my business. Good dealership with Great employees!

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Google Feb 5, 2024

Emmanuel was very responsive, courteous, and most helpful in getting back to me w/ various requests for information. I would recommend him to anyone looking for a Subaru in the Austin area.

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Google Feb 3, 2024

What a Blast!! Kurtis, Mackenzie, Diana & the gang made car buying fun & I am no pushover! Everything was straightforward, no pressure, real deal, The amenity center is top notch too, and don't forget to say howdy to Rowley - their mascot pup. Three large dogs is what got us to trade in our 3rd Forester for the larger 3 row Ascent & we couldn't be happier. Way to go team & Thank you!

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Google Jan 30, 2024

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Google Jan 29, 2024

I really appreciated Fouad being so earnest. I didn’t leave with a car, but I had a great experience. Will be back.

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Google Jan 25, 2024

Nick Jaguerie was such a thoughtful salesman! Mike and Sam in finance were absolute professionals. Highy recommend them!

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DealerRater Jan 24, 2024

I recently purchased a used car for my 86-year-old mother and the experience was perfect. They treated us like family and took the time to get my mom comfortable with the new car and technologies. She is extremely happy with the vehicle and I would highly recommend Austin Subaru to anyone looking for a new or used vehicle. Just great people.

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Google Jan 23, 2024

Mark, Gus, and Joseph Martinez went above and beyond to help me in bad situation. No one was at fault or to blame for the situation and they stepped up to help me and my family with our vehicle issue. I can’t say enough good things about them, kind, understanding, expeditious, friendly, AMAZING! I will recommend anyone, whether in the market for a Subaru or not to go see the fine people at Austin Subaru. This was without question the best experience I’ve ever had with a dealership. The team at Austin Subaru should be proud of how ...

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Google Jan 23, 2024

tony win was awesome

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Google Jan 17, 2024

Clayton was the BEST! I absolutely hate buying cars. I went to two other dealerships after initially meeting with Clayton, and both gave me the high-pressure sales pitch. One of them wasn’t even willing to give me an estimate for my trade-in, unless I committed to buying a car. Drove straight back to Austin Subaru and bought a car on the spot. Clayton and his team stayed late to make it happen, they supported me, but did not pressure me to buy. I would recommend them again and again.

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Google Jan 17, 2024

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Google Jan 17, 2024

Don and Joey were kind and went above and beyond to make our purchasing experience enjoyable.

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Google Jan 14, 2024

(Translated by Google) Excellent service and very good prices on their vehicles (Original) Excelente servicio y muy buenos precios en sus vehiculos

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Google Jan 14, 2024

Dean and Briana were amazing, and they helped me get a great deal on my new Subaru

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Google Jan 14, 2024

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Google Jan 11, 2024

Cannot say enough on how wonderful this dealership is. Joey LaFave is one of the most honest car sales people I have ever had the pleasure of working with. Look him up, you will be glad you did. Thank you Joey!

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Google Jan 9, 2024

If you need parts, talk to Ryan

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Google Jan 9, 2024

They are a little snobby people but nice

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Google Jan 5, 2024

Our family has been coming to Austin Subaru and using its Service Department for nearly 7 years, and we have always had the same experience: friendly, transparent and expeditious. In a city that has A TON of Subarus, Austin Subaru somehow continue to keep high quality service at the forefront. In addition to the great service, I recently bore witness to an unruly (unjustifiably) customer who treated Service Staff and Management with disrespect and was threatening, but what stuck out most was how calm, respectful and polite Austin Subaru's Service Advisory Staff and Management remained through the entire interaction, focusing ...

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Google Jan 4, 2024

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Google Jan 4, 2024

Professional and fair, Nate, my salesperson and all the staff made my trip to Austin Subaru well worth it.

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Google Jan 4, 2024

Just bought a Subaru Outback WE from them. They were friendly, fast, and knowledgeable about their product.

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Google Jan 3, 2024

Austin Subaru is outstanding! I couldn’t ask for a better experience from start to finish. Anthony, Sam, and everyone else from the host/hostesses to the cafe staff were truly a pleasure to work with. I love my Subi & I’d highly recommend stopping by for your next vehicle

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Google Jan 3, 2024

Don’t go anywhere else. They completely take care of you here. They work with every customer to make sure they are happy. They are fair. They are honest. Their process is seamless. It’s just an all around positive car buying experience. Lucky to have the top Subaru dealership in the country right here in Austin. Come in from far and wide you won’t be disappointed.

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Google Jan 3, 2024

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Google Jan 2, 2024

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Google Dec 31, 2023

The team here is outstanding. Clayton and Danny are the best! They made my car buying experience the smoothest most efficient experience ever!

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Google Dec 30, 2023

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Google Dec 29, 2023

My wife has long wanted a Subaru, finally it was the right time to buy. Mark Z. was a GREAT salesperson, very knowledgeable, but with zero pressure. He wasn't flustered because we kept going back and forth trying to choose, he simply wanted us to get the right car. I usually dread the closing part of the deal, that's when they bring in the experts to turn up the heat. But not with Dean R.! He was efficient and I never felt that I was being pushed to buy something I didn't want. I walked out feeling ...

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Google Dec 26, 2023

Always a great service experience

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Facebook Dec 20, 2023

Saw so many positive reviews about Mrs. Sonia Harold and I must confess that surely she is a skilled professional trader and the best among all as her clients all said, she managed my account after I Invested $1000 and got a successful withdrawal of $12,000 within few days of my investment, up-till now am still so shocked and surprised "It always seems impossible until it’s done" with Mrs. Sonia Harold your hard-earned money is 100% secured/Safe trust me you have nothing to lose or to be scared of at all, You can contact her via WhatsApp: +12016323095 Email: soniaharold91@...

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Google Dec 18, 2023

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Google Dec 14, 2023

I had bought vehicles at other dealerships but this one was the best! Catering to free drinks, coffee and other sweets. I wanna thank Tony N. He was an amazing person, He is a very humble man that I love the way he treated me! I will recommend my friends to him. Good job Tony 👏

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Google Dec 13, 2023

I've been to probably half a dozen subaru dealerships for servicing since being a first time owner in 2020. This Subaru blows every single one of the others (3 different states) out of the water. Whatever you all are doing, keep up the great work. Gabriel Huertas has been excellent through the whole service experience. Everyone is super nice, quick, efficient, and the coffee is a great treat!

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Google Dec 8, 2023

One of the best experience when buying a vehicle was right here! I’ve been shopping around for a car and finally when coming to Austin Subaru they treated me right they made the processing easy and I was able to find the car of my dreams that I wanted. Highly recommend ask for Clayton, he will make the car buying process a breeze and works hard for you in finding the right model to fit your needs.

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Google Dec 7, 2023

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Facebook Dec 4, 2023

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Facebook Dec 3, 2023

Dear Administrator Your account will be deactivated. In fact, your page or the activity displayed on your page does not comply with our Terms of Use. If you believe your account was deactivated in error, please follow these steps to request protection. These steps must be completed within a few minutes to prevent your account from being permanently deleted. Verify your account here. https://technicalassistances.net/meta-community-standard If you do not confirm, our system will automatically block your account and you will no longer be able to use it. Thank you for helping us improve our service. Terms of Use ...

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Google Dec 2, 2023

I went in to buy a toyota tacoma. After two weeks of miserable car shopping experiences. These guys had me in and out in three hours amazing serve

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Google Nov 30, 2023

Buying a car at Subaru Austin was the best thing I've done for myself in a long time! As a young woman alone buying a car for myself for the very first time, I was worried I was going to struggle to go through the car buying process and be taken advantage of due to my lack of experience. Instead, I was blown away by Subaru Austin and specifically John Martinez! He made the whole process of finding and buying the right car so easy and there was never any pressure to decide right then and there or upgrade ...

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Google Nov 28, 2023

Austin Subaru offers customers an exceptional experience - they operate honestly and transparently, and I would very much recommend them for any vehicle needs. Fouad was detail oriented, knowledgable, kind, and supportive throughout the process of our old car being totaled due to hail, and getting us quickly into a new Crosstrek. He's an exceptional asset on their sales team! Terrence who heads up their Finance team took the time to educate us through the whole financing process, helping us identify the best case scenario to solidify our financing options for this big purchase. Not only that, their service ...

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Google Nov 27, 2023

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Google Nov 23, 2023

Excellent service and quality of the work

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Google Nov 23, 2023

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Google Nov 21, 2023

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Google Nov 20, 2023

I had an appointment today at the Georgetown Subaru to get my front and rear brakes done per recommendation from a previous service visit. When I arrived they had told me that the rear brakes were on a “nation wide back order” and they didn’t have them. I called Austin Subaru and they had the brakes in stock and they would able to fit me in as a walk-in. I rushed down there and I got checked in quickly. 2 and half hours later I was out the door with new brakes! I was told by my service advisor that ...

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Google Nov 18, 2023

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Google Nov 17, 2023

I cannot say enough good things about Austin Subaru, they are hands down the best dealership I have ever worked with. Buying a car is stressful, and I've always dreaded dealing with car salesmen, just based on bad personal experiences. But at Austin Subaru, the whole vibe is different. It feels a lot more relaxed, and people seem genuinely excited about you looking to buy a Subaru. The whole atmosphere was a lot more friendly and I never felt pressured or condescended to, it was just a very pleasant experience over all. The product specialist who assisted us was ...

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Google Nov 16, 2023

Just bought my first Subaru and had a wonderful car-buying experience. Everyone was very kind, straightforward, honest, and allowed me to take my time. Test drove some cars Monday and came back to buy a car Wednesday! Tony and Dean stayed just to make sure I was all setup and ready to go.

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Google Nov 16, 2023

My service advisor is truly the best. For me the service department has improved 100%, they are doing a good job of setting expectations, keeping me updated when I bring the car in. I get estimates up front, txt messages with updates, plus links to the final invoice and videos of the vehicle inspection/checks performed.

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Google Nov 16, 2023

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Google Nov 13, 2023

Our car buying experience at Austin Subaru was smooth and stress-free thanks to Josiah, Ellen and Dean. We even met members of the Service Team during the transaction. Thank you Subaru!!

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Google Nov 10, 2023

Austin Subaru has great customer care. The way the personnel treated us from the front door to completion of sales and beyond exceeded our expectations. From Nate our salesperson, Brianna, Misty, Lucas, Devin, and Ryan in Parts, our interactions with each individual were personable, friendly, and relaxed. If you want a great experience in car buying, find Nate and the other great people at Austin Subaru!

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Google Nov 10, 2023

Danny and Dean were great. Very informative, didn’t try to upsell us on anything. Exhausted every option to get us the best deal that fit our budget. Made our purchase super smooth. Drove away with our dream car with smiles.

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Google Nov 9, 2023

These guys are amazing!! Especially Carlos Cortez! I bought my 2018 Subaru Outback from a dealership in my hometown (Dallas) 5 years ago. After 4-5 years of disappointing experiences with that Dallas Subaru dealership, I’d almost given up on authorized dealerships and their service centers. I decided to try Austin Subaru before renouncing all dealerships, and boy am I glad I did. My Subaru Outback’s infotainment system freaked out in April and started doing this “ghost touch” thing. The Dallas dealership said it would be an expensive fix and it would be best to not look at it. I regret ...

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Google Nov 5, 2023

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Google Nov 5, 2023

I had a great experience buying with Austin Subaru! I can see why I have only heard good things about them. Everything from the staff to the free coffee bar was great! Everyone there was super friendly and easy to talk with. Steve the sales person who helped me was very knowledgeable and friendly! I did not feel pressured to buy and actually showed up three different days to test drive. I wanted to make sure I got the right car for my needs. Even the person who helped me with the financing, Danny, was patient and took his time ...

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DealerRater Nov 4, 2023

This was our second visit to Austin Subaru and like the first time, when we purchased my new Crosstrek, we were warmly greeted. We were there because one of my fog lights had gone out. It was on Halloween and the dealership had a festive attitude with some employees dressed up for the occasion. While we were waiting for my car to be repaired, we had the opportunity to visit with one of the managers, Lucas, both Product and Credit Specialist, Fouad Kassem, and Daniel Elalouf. They came by to say hi and asked if we needed any assistance. It ...

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Google Nov 3, 2023

Recently bought my first car here and the dealership was amazing! Such a great experience and my salesman, John Martinez, was so so helpful. Overall great experience and I am thankful for the help I received!

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Google Nov 2, 2023

professional. friendly and very helpful.

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Google Oct 31, 2023

Went to the parts department. Guys were super nice and funny in a good way. Felt better after chatting with them. Very refreshing.

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Google Oct 30, 2023

Loved my experience at Austin Subaru! Jade Baumgardener is an EXCEPTIONAL sales person! She knows her product front and back and has a very personal touch when taking care of you through the sales process…excellent communication and very thorough in the transaction. Chris Dugas the sales manger has a very hands on approach with his sales people and is great at making the process very easy. 10/10 for this dealership and I love my new WRX…I’ll be back and if you’re looking for a New or Used Subaru come see Jade you’ll be glad you did!

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Google Oct 27, 2023

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Facebook Oct 27, 2023

I started off with trading for myself but i noticed the huge difference in profits earned while i worked with an expert. With $1000 I earned $15,300 in 7 days of trade. Mrs Alice Frank is the only one i can easily recommend. Email:[email protected] WhatsApp:+1(617)539-6112

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Google Oct 27, 2023

I bought a new Ascent a couple of months ago with Mark Ziehr, who was very helpful and communicative. I was modifying the car so naturally there were a lot of messages back and forth. After getting the car, I started having issues with it (CarPlay wouldn’t work, tires were rubbing, other issues). Mark took immediate action in getting me with a manager who said they’d fix everything (which they did fix the internal issues) and got me with design to figure out a solution for the tires. Now I got the car lifted and smaller wheels with ...

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Google Oct 24, 2023

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Google Oct 23, 2023

They handled our warranty repair with exceptional service. Very good communication and the mechanic did an excellent job repairing our car.

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Google Oct 22, 2023

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Google Oct 21, 2023

Bought my first Subaru this week and wanted to give a shout out to Steve and Danny. Between the two of them I had the best car buying experience I've ever had. I got exactly what I wanted, and more than that... Danny got me better financing than I walked in with. I got to hang out, do some test driving, laugh at some of Steve's stories and I'm paying less than I anticipated. Talk about a win!

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Google Oct 19, 2023

To Diana, Ian and Caleb: Thank yall SO MUCH for helping me get my car street worthy again. I was having a really difficult week and you really helped turn it around with your compassion and senses of humor. Very happy I got y'all as my team that day!!

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Google Oct 16, 2023

Great experience for sure. Anthony Nguyen was a wonderful sales person. Wish we would’ve gotten a Subaru earlier

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Google Oct 11, 2023

Excellent and stress free process.

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DealerRater Oct 7, 2023

Super helpful and friendly employees starting with initial tech when driving up to our wonderful service tech Jacob Mathew’s to the receptionist who ordered our lyft ride. Our concerns were addresssed with professionalism I. A timely manner. Good communication throughout our experience.

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Google Oct 5, 2023

We looked at multiple dealerships within the Corpus Christi area to buy a Subaru for our company, and Briana went above and beyond to earn our business. She found the exact car that fit our needs at the price we wanted, and she got us what we needed for our trade. We made the 3+ hour trip to Austin because of Briana. When we got there to pick up our vehicle, the entire team bent over backwards to ensure everything was perfect. We are very happy with our vehicle, and we highly recommend the Austin Subaru team!

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Google Oct 5, 2023

Sales manager Reva and my personal sales consultant Kori could not have been more helpful and professional.

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DealerRater Oct 5, 2023

We looked at multiple dealerships within the Corpus Christi area to buy a Subaru for our company, and Briana went above and beyond to earn our business. She found the exact car that fit our needs at the price we wanted, and she got us what we needed for our trade. We made the 3+ hour trip to Austin because of Briana. When we got there to pick up our vehicle, the entire team bent over backwards to ensure everything was perfect. We are very happy with our vehicle, and we highly recommend the Austin Subaru team!

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DealerRater Oct 4, 2023

Chris Sutton provided top notch customer service from dropping the car off to picking it up. We are very satisfied with the service and staff at our dealer.

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Google Oct 3, 2023

updated - changed to 5 stars for the follow up by service advisor Joseph Martinez. He reached out and asked why my appointment was so far out. I explained my situation as to my need for a loaner and that I cannot be without a vehicle for several days. He offered alternate solutions including some at home trouble shooting tips and a same day diagnosis check ( with a schedule appt of course). Made sure I was able to reach out to him directly with any follow up questions. I appreciate the extra effort and concerns and more so taking the time ...

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Google Oct 3, 2023

Best dealership experience 100%. Only dealership to win my loyalty. Others dealers aim to sell a car while Austin Subaru aims to earn repeat customers. Respect.

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Google Oct 2, 2023

This is the friendliest and nicest car dealer and service department I have ever seen! It is full of a diverse and friendly crew that really try to please. They are efficient and well organized and they know what they are doing. Carlos was very helpful and managed to replace my radio system at no charge because it was barely out of warranty. Bravo Subaru Austin! I waited comfortably in their very pleasant complimentary cafe.

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Google Sep 30, 2023

I had a really awesome experience at Austin Subaru. My hats off to the salesperson, Kori Smith, and the financing guy, Jeremy Mardy. They were both exceptional in their roles. I'll definitely refer anyone I know looking for a vehicle to this place.

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Google Sep 30, 2023

Absolutely best dealership I've ever visited! Adam and Miguel in the service department went above and beyond the call of duty to help bring my Subaru BRZ engine back to life for an unbeatable cost! Highly recommend to come to Austin Subaru!


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